Serra Chevrolet Clarksville

great service Best car buying experience. My salesman was outstanding. She made my experience well worth it. I highly recommend her to all my family and friends. Best car buying experience. My salesman was outstanding. She made my experience well worth it. I highly recommend her to all my family and friends. More

Terrible Service I first emailed James Corlew Chevrolet about a specific car I was interested in and heard back from salesman Odiss Kohn. Odiss assured me they could g I first emailed James Corlew Chevrolet about a specific car I was interested in and heard back from salesman Odiss Kohn. Odiss assured me they could get me the car I wanted at a good price. We arranged a time for me to come in later in the week. I live in Nashville and DROVE TO CLARKSVILLE FOR AN HOUR to see the car. When I got there, the car had been sold TWO DAYS before. That's TWO DAYS. When I got there, a salesman named Michael Diaz was a jerk to me. When I complained that they had wasted my time, he had the gaul to ask "How have we wasted your time?" I've never been treated like that form someone who supposedly wanted my money. Avoid this dealership at all costs. They don't care about wasting your time. More

Great Service! I love this dealership service department, they have always taken care of me without fail. I recently got my Corvette back for transmission problems b I love this dealership service department, they have always taken care of me without fail. I recently got my Corvette back for transmission problems but they fixed it and as usual my great Service Advisor Tyler Birl keeps informed on any and all issues. This is without a doubt the best service at I dealership I have come across and I have visited many different ones, you will not be disappointed trust me. More

Service of Cadillac This department and Mr Tyler Birl made this visit very pleasent! Normally taking my car in for service is a real dread but James Corlew certainly cha This department and Mr Tyler Birl made this visit very pleasent! Normally taking my car in for service is a real dread but James Corlew certainly changed my idea of service! Thank you for going over and above to make me feel comfortable! More

A happy customer I visited James Corlew a few weeks ago. Just looking. A very nice young lady , Carlene Townsend , appeared in the lot. Answered all my questions and I visited James Corlew a few weeks ago. Just looking. A very nice young lady , Carlene Townsend , appeared in the lot. Answered all my questions and we left . Just looking I said. I called again the next day and had more questions. She was very nice and knowledgeable!! Later made an appointment to drive it. By the way, it was a 2014 Cadillac SRX and RED. My color. Needless to say , I purchased the car and and I have been perfectly satisfied . I have had several follow up calls and visits. All good. I would recommend Carlene and all the other office staff that has waited on me. Thanks James Corlew!!! More

NEW VEHICLE PURCHASE My sales Consultant, ALAN LINBOOM, went above and beyond to make sure I found the vehicle that met my needs. Great member of your team!! My sales Consultant, ALAN LINBOOM, went above and beyond to make sure I found the vehicle that met my needs. Great member of your team!! More

Poor Customer Service Called to verify Ava of specific truck. Drove over 5 hours to buy a specific truck, Dealership us called 3 times on the way and the final call 10 minu Called to verify Ava of specific truck. Drove over 5 hours to buy a specific truck, Dealership us called 3 times on the way and the final call 10 minutes before arriving they had someone else in financing to buy the truck. No consideration for their customers.. More

Awesome service and staff!! I brought my 2016 Equinox in for an oil change and a full detail. Derek was my point person and he was awesome. Very helpful in coordinating with the I brought my 2016 Equinox in for an oil change and a full detail. Derek was my point person and he was awesome. Very helpful in coordinating with the other departments and very helpful in answering my questions. All I had to do was drop it off and he handled everything. My vehicle looked amazing, just like it did when I drove it out of the showroom in January. Love James Corlew!! More

Service and Body Shop Departments I had an issue where I dozed off and ran off the road with my 2015 Camaro. I've dealt with Tyler before in the service dept and again, he was very at I had an issue where I dozed off and ran off the road with my 2015 Camaro. I've dealt with Tyler before in the service dept and again, he was very attentive. I dropped off my car and turns out the front end frame was damaged along with a few other things. So my car made it over to the body shop and I dealt with Aaron. He was also very attentive and overall, I'm extremely satisfied with both departments. It took a little longer to get my car back than expected but parts were needed to be ordered along with my specific tires that they normally don't stock. Thanks for the good work! More

Did not update us on repair status We were told the repair job was a four day repair. I requested updates on our vehicle as the job was being completed and did not receive any. We did n We were told the repair job was a four day repair. I requested updates on our vehicle as the job was being completed and did not receive any. We did not receive any updates so we called on the fifth day to find out more damage was found and the repair would take longer. I left a message for the manager to call me back Monday to find out what was going on. Did not receive a phone call. I left a message with the sales office that I wanted to be called first thing Tuesday morning. Truck was ready for pick up on the 10th day of repairs. I'm happy with the repairs. The truck looked good when I picked it up. They informed me that a second Sierra was being worked on at the same time and all the update calls were made to that owner for both vehicles. I left my name and telephone number in the voice mail message that I left for the body shop manager but I guess it wasn't truly listened to. A better record system should be implemented to ensure customers are getting the information they requested. I brought my truck here based on the quality the service shop provides. I will be reconsidering this going forward. More