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Serra Chevrolet - Service Center

Birmingham, AL

3.6
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

Sort by
July 20, 2023

It's not good I would won't commit on the subjcet at this time More

by mzsmith51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Serra Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Serra Chevrolet Birmingham Team

July 13, 2023

We had an unexpected break down while traveling. Serra got us in the next morning first thing and had us back on the road quickly. I appreciate their hard work on short notice. More

by mlambdin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

July 12, 2023

Knowledgeable and efficient. The price was a little high for a tune up but I guess that’s business. More

by Prophetc52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Serra Chevrolet responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Serra Chevrolet Birmingham Team

July 10, 2023

My visit for service was excellent. I would recommend this service to someone needing it. More

by 1975ed.travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

1975ed.travis responded

The services I received was good 👍🏽

Jul 10, 2023 -

1975ed.travis responded

No response

July 10, 2023

Vehicle I have leaks in hatch profusely will not fix. Spare tire compartment has standing water. More

by awkmaud69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MELIKE, CHARLES SHORTY
Report | Print
Jul 12, 2023 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

July 08, 2023

Good service you don't have to wait long for a oil change. The staff is friendly and waiting room is clean More

by wykeithawilliams.ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

July 08, 2023

Cost of service has become outrageous. . Cost $60 ( oil & filter, rotate tires, top all fluids, and full inspection) two years ago. Last service was $280 and only difference is I had an air More

by johnby00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Serra Chevrolet responded

We're sorry to hear about the issues you experienced during your visit to our dealership. We will be sure to address these concerns with our team to improve the level of service we provide. Thank you for bringing this to our attention. Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

professional, courtesy and time management all associates was on point and greeted the customers with smile More

by thelma.webb58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Jul 10, 2023 -

Serra Chevrolet responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

Very friendly and courteous staff. Always pleased with the service from Serra Chevrolet. Highly recommended. More

by traviscphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Serra Chevrolet responded

We're thrilled to receive your positive review! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

The service was excellant. They did what they said they would do. I am completly satisfied. More

by VBeckwith139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

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