Serra Ford Farmington Hills - Service Center

Tail light out I came in to get my tail light bulb replaced. The gentleman that helped me was very helpful he get me in and got me out in a reasonable time. it was I came in to get my tail light bulb replaced. The gentleman that helped me was very helpful he get me in and got me out in a reasonable time. it was a pleasure I will return when I need to get my oil changed in two months. More

MY VEHICLE HAS BEEN IN THE BODY SHOP FOR 40+DAYS. THE SALES STAFF IS REMARKABLE; HOWEVER, THE BODY SHOP IS LESS DESIRABLE. IT IS INCONCEIVABLE THAT A FORD PARTS CANNOT BE FOUND ANYWHERE. VERY UPSET!! THE SALES STAFF IS REMARKABLE; HOWEVER, THE BODY SHOP IS LESS DESIRABLE. IT IS INCONCEIVABLE THAT A FORD PARTS CANNOT BE FOUND ANYWHERE. VERY UPSET!!!! More

Told one thing over the phone, charge me when I get here. Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclose Every single time I go in for something service related, I am told over the phone one thing and it turns into me paying something that wasn’t disclosed once I actually show up for my appointment. The latest time, I was inquiring about a Sync 2 radio update for my 2014 Fusion. Over the phone I was told I fell within a Ford specified extended Sync warranty. When I showed up this morning, I was told the update would cost me $70. They always try to twist their words once I’m actually here. Incredible misinformed service people. HORRIBLE More

Waiting and waiting Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure h Came in for a oil change at 10:00 and three cars behind me had the same thing. But they all left in which they were behind my car, so i am not sure how first come first serve works at this establishment. Btw its now alomst 2:pm and still waiting. This will be my last time ever coming here... what you need to fix is setting customers expectations. 2 1/2 hour wait is what they TOLD me More

Great People Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. Friendly and quick, just how it should be. Tom Holzer always takes care of my 08 impala when it is time for an oil change. More

Poor Quality of Vehicle/Mechanics 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will 07 fusion. $3,000, in repairs, taken my car in for "the works" deals regularly, all green checks everything was ok? This will be my last Ford I will buy. This is why Ford DOES NOT make the ratings as Lexus, Honda, GM/Buick. More

Service department I had taken in my daughters Ford focus for service back in Early August, Had most of the list of items completed service that was under service contra I had taken in my daughters Ford focus for service back in Early August, Had most of the list of items completed service that was under service contract. Which I had to call Ford motor company itself to get them to agree that it was covered under the service contact. Tom Holzer said it was not , but reluctantly agreed. All but one part was completed. They had to order it. Six weeks later I received a call the part was in. I had to wait to get a hold of my daughter and figure out a time for the appointment since she attending CMU in Mt. Pleasant. Then called the dealer for appoint on a Saturday, today. Went in and found out after making the appointment and confirming they had the part needed. When I got there I was told they ship the part back. And would take two to three weeks to get it back. I was also told I should have used the Mt Pleasant Ford dealer instead. Never take your car there. More

It was a wonderful experience to work with Tom Holzer I Traded my Buick 2013 for a brand new Ford Escape vehicle. I had a very great experience when purchasing my new vehicle. My sales guy Corey Robert wa I Traded my Buick 2013 for a brand new Ford Escape vehicle. I had a very great experience when purchasing my new vehicle. My sales guy Corey Robert was very knowledgeable, compassionate, worked diligently in meeting our expectations. I highly recommend him for anyone who's willing to go for a new Ford. He made the entire experience without any pain or pressure. More

Service My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and My vehicle was in for service three different times and the issue still was not fixed. I was given attitude when I contacted the service manager and chose to take my vehicle elsewhere. Not only was the service unprofessional, but the technicians couldn't find the issue that the other dealership found and fixed within 8 hours of having my vehicle. More

unfriendly, mean, argumentative, phone discussion very loud, The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I wa The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I was driving along when our moon roof exploded or shattered. I assure you nothing hit our roof, it was 360 degrees around the seal around the glass shattered. The service manager stated under no circumstances would FORDS cover any glass related issues regardless whose fault it was. I have all extended warranty's, life insurance the whole package even tires. My 2013 Ford Edge with all the extended warranties possible I have, over $40,000 worth. Edmond Bennett More