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Serra Ford Farmington Hills - Service Center
Farmington Hills, MI
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Serra Ford Farmington Hills - Service Center
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October 25, 2024
Truck sat for over 4 months before even being looked at, noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place noone returned calls or messages. Got my truck back a week later and the "new" Trans is leaking all over the place More
by Mitchjelonek
Employees Worked With
Don't remember
October 22, 2024
It was a pleasure working with Jordan she was very knowledgeable and helpful with what was needed for my service appointment knowledgeable and helpful with what was needed for my service appointment More
by brenda.carter
Employees Worked With
October 21, 2024
The service associate new what he talking about and service was done in a tilmely manner and service was done in a tilmely manner More
by Al
Employees Worked With
October 10, 2024
The service I received was very good all through out the process from the moment I pulled in to drop my truck off, through the write up the updates of what was wrong and required for repair. The rerepairs process from the moment I pulled in to drop my truck off, through the write up the updates of what was wrong and required for repair. The rerepairs were completed on time under estimate and properly. Truck was washed and ready when I picked it up also. More
by Jimymak67
Employees Worked With
September 27, 2024
Completed service at the quoted cost and vehicle was ready on time. Met my expectations. ready on time. Met my expectations. More
by Craig
Employees Worked With
September 27, 2024
Provided good service in a timely manner and repair was decent would like to see them make it easier to get a hold of them. decent would like to see them make it easier to get a hold of them. More
by Steve.dickinson
Employees Worked With
August 12, 2024
Even when challenged, Service Rep said I needed a service that I later found out was indeed not needed. Negative review was written. Received Email followed up and was asked if I was satisfied with the respo that I later found out was indeed not needed. Negative review was written. Received Email followed up and was asked if I was satisfied with the response from the dealer in response to the negative review. I stated I heard nothing from the dealership. No other response from dealership has been received since that point. Why even ask for survey if there is no follow up? Background; Upon brake inspection, Service Rep insisted my brake pads and rotors had to be replaced. I challenged in advance if the rotors needed replacement as it seemed odd that all would fail together (backs as well as fronts). Response seemed suspicious, so I asked for the parts back. Took them to a NAPA dealer who confirmed there was plenty of material left on the rotors and could be turned and reused (I still have them). Also asked for the better ceramic brake pads. However, I don't think they put them on the vehicle. I had more dust in 6 months than I had with the original brakes over the first four years. More
by tmaz.2020
Employees Worked With
Arthur Schneider
August 01, 2024
On July 19, 2024, I attempted to contact the dealership for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my car. I could not talk to anyone and had to leave a voicemail at the Service Department. The voicemail said to schedule an appointment online since all service representatives were busy. I then tried to schedule an appointment online and my vehicle could not be found in the system despite purchasing my car here. I then called another Ford Service Department who answered the phone on the second ring. I was told by another dealership that I could drive my car safely. I then utilized the chat service and finally received a call back from the dealership and scheduled my appointment for August 1, 2024 at 8 a.m. The service representative told me that my car may only be diagnosed at the appointment and I may have to bring it back if the part is not in stock. I brought my car to the dealership on August 1, 2024. I was told that I would have to leave my car for 24 to 48 hours to just diagnose my car. There are no loaner cars available and I could be put on a wait list. I could reschedule my appointment once a loaner car is available. The service representative never told me that I had to keep my car at the dealership for 24 to 48 hours to just diagnose it. I do not want to pay $100 for a rental car for a check engine light. The dealership could not tell me when a loaner car would be available. I wasted my time trying to schedule an appointment and then going to the dealership. I have scheduled an appointment with another shop in two weeks. I would not recommend this shop. More
by W
Employees Worked With
Rachel Lanzilotti
July 29, 2024
Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More
by pauliem
July 22, 2024
Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More
by Epkammann
