Serra Honda Grandville

Always excellent Again, I was very pleased with the experience at Rivertown Honda. Even though I was initially charged for the tire rotation, they made the correction Again, I was very pleased with the experience at Rivertown Honda. Even though I was initially charged for the tire rotation, they made the correction when I brought it to their attention that I purchased the tires there. More

Hannah Stelpstra is a wonderful asset to RiverTown Honda Hannah is very friendly, professional, honest & knowledgeable. She addressed all my questions and concerns and had a bottom line out the door price fo Hannah is very friendly, professional, honest & knowledgeable. She addressed all my questions and concerns and had a bottom line out the door price for us when we came back from our test drive. Just as I had asked her to do. No haggling, no games, no "my boss is going to kill me if I go in asking this but I will try just for you" A very refreshing approach to buying an auto from a dealership., or anyone for that matter. All the staff is friendly and helpful. After a very busy day, being short a closing person, it took a little longer than I had planned to pick up my new used auto, but everyone still had a smile on their face and a positive attitude. More

Amazing Staff of human being! Rivertown Honda was not like any other dealership I have ever been to! They are extremely well versed in their knowledge of Honda vehicles as well as Rivertown Honda was not like any other dealership I have ever been to! They are extremely well versed in their knowledge of Honda vehicles as well as the financial aspects of Leasing (which was what I did). I met with Terry Ernst right from the beginning along with Brad Hemingway from their leasing office. They were never pushy, and were practically professors in their respective positions! I felt as if I had known them for years! After my experience with Rivertown Honda, I can't imagine going anywhere else for a vehicle in the Greater Grand Rapids area! More

VERY "COMFORTABLE" TO DEAL WITH. I WAS ATTRACTED TO A CAR ON THE PRE-OWNED LOT. AFTER TALKING TO TONY GRAHL, WE PERSUED IT AND HE AND BRAD HEMINGWAY MADE IT HAPPEN. COULD'NT BE HAPPIE I WAS ATTRACTED TO A CAR ON THE PRE-OWNED LOT. AFTER TALKING TO TONY GRAHL, WE PERSUED IT AND HE AND BRAD HEMINGWAY MADE IT HAPPEN. COULD'NT BE HAPPIER. More

Exceptional in all aspects. This is the fourth Pilot I have leased through RiverTown Honda and the experience just keeps getting better every time! Bravo! in all aspects. This is the fourth Pilot I have leased through RiverTown Honda and the experience just keeps getting better every time! Bravo! More

Great dealership My wife and I were not planning to buy a car this past week but due to our car dying we spontaneously needed to. The folks at RiverTown Honda made it My wife and I were not planning to buy a car this past week but due to our car dying we spontaneously needed to. The folks at RiverTown Honda made it a great experience. Thanks in particular to Greg Haverdink. More

Great buying experience We just purchased a new CR-V from Rivertown. Greg Haverdink made the buying experience quite easy and satisfying. I would receommend Greg to all. Grea We just purchased a new CR-V from Rivertown. Greg Haverdink made the buying experience quite easy and satisfying. I would receommend Greg to all. Great job!! More

Feel like family Had been in multiple times to look at Pilots. Had a few issues with sales associates but nothing to major. Had talked to Rick the week before about wh Had been in multiple times to look at Pilots. Had a few issues with sales associates but nothing to major. Had talked to Rick the week before about what I was looking for. He apparently found it. Everyone was very polite and made my wife and I feel at home. We had a three week old baby and they put us up in an empty office for comfort. The whole process of buying the new Pilot only took about 3 hours. Thank you guys! More

Overall very satisifed Almost one year ago to the date, I purchased an used car but my experience with that dealership wasn't near as good as it was with Laura and Rivertown Almost one year ago to the date, I purchased an used car but my experience with that dealership wasn't near as good as it was with Laura and Rivertown Honda. Laura never pressured me at any time during the process which was greatly appreciated. I felt the overall process was pretty easy compared to past experiences. I think I will definitely recommend Rivertown Honda and I feel strongly that I will be purchasing from this dealership again in the future. More

Top Notch Service! Our family has purchased 9 Hondas from Rivertown Honda. Kevin Gaffney is an outstanding salesman. He is knowledgeable, personable, and was very pati Our family has purchased 9 Hondas from Rivertown Honda. Kevin Gaffney is an outstanding salesman. He is knowledgeable, personable, and was very patient when I struggled to decide on a color. He went out of his way to assist me in getting an accessory placed on my vehicle. Rick Clift is superb as the GM...very friendly and accommodating. The entire sales team works together to provide outstanding service I love my CR'V! More