Serra Honda Grandville

Bummed they wouldn't work with me at all on the price. I asked for consideration reducing price from $15,990 to $15,500. This was my 2nd used car purchase from this dealership & salesperson. Overall good I asked for consideration reducing price from $15,990 to $15,500. This was my 2nd used car purchase from this dealership & salesperson. Overall good experience both times. More

Kim Berends was awesome! Our experience at this dealership was exceptional! After dealing with another dealership in town this experience was seamless! Our experience at this dealership was exceptional! After dealing with another dealership in town this experience was seamless! More

Great atmosphere with knowledgeable staff. No pressure sales allowed for thoughtful decision making and an ability to focus on the vehicle. No pressure sales allowed for thoughtful decision making and an ability to focus on the vehicle. More

I was treated very well, I feel my bill was fair, and the employees are fabulous. employees are fabulous. More

In depth answers with video and picture descriptions. Prompt and courteous as always! That's all Prompt and courteous as always! That's all More

Very passive aggressive when I was asking questions about a warranty repair. Rushed me into scheduling a time to come back after making me drive all the way from Kalamazoo for something that could've been ta a warranty repair. Rushed me into scheduling a time to come back after making me drive all the way from Kalamazoo for something that could've been taken care of over the phone just for parts to be ordered. After getting rushed out the first time, I called twice only to get sent to his voicemail and never received a call back. After the parts were in, I returned and got asked when I wanted to pick up my car which took me by surprise because I was told the repair would only take an hour and I had to get to work that day. If it weren't for Dwain stepping in and taking care of things professionally the experience would've gone differently. More

Jesse was compassionate and thorough and professional. He is very experienced and skilled.. he was very honest with me, and when I left with my car I felt safe the second time. Smile. He was dedicated and He is very experienced and skilled.. he was very honest with me, and when I left with my car I felt safe the second time. Smile. He was dedicated and I would refer my friends anytime. Quite by accident, he happened to be the first person I spoke with,and I feel so blessed for that Diane Guzman More

It felt like they were passionate about cars and getting people in them. They worked efficiently and there was little back and forth people in them. They worked efficiently and there was little back and forth More

They were punctual. They performed the required service. They got us In and out in a timely manner. They were super easy and friendly to work with. They performed the required service. They got us In and out in a timely manner. They were super easy and friendly to work with. More

The staff was really nice and polite I got there a bit early and the person that was to check me in was busy helping another customer and couldn't get to me right away, he made it a point to come find me early and the person that was to check me in was busy helping another customer and couldn't get to me right away, he made it a point to come find me later in the waiting room to apologize for the delay More