Serra Honda Grandville

Kevin was very professional in the manner he presented the sales options to us. He had the answers to our questions readily available. We felt he had our best interest at heart and did not try to sell us the sales options to us. He had the answers to our questions readily available. We felt he had our best interest at heart and did not try to sell us something we didn't need. I'm sure any future service we may need will be dealt with in the same professional manner. Jean and Phil Timmer More

Very friendly and helpful. More concerned with my needs than making a sale. Show room is very clean an comfortable. Would definitely recommend them to anyone. than making a sale. Show room is very clean an comfortable. Would definitely recommend them to anyone. More

Extremely nice people to work with, they answered all my questions even before i asked them. They took care of everything, even my old car, it was great. I have nothing but praise for the dealership and eve questions even before i asked them. They took care of everything, even my old car, it was great. I have nothing but praise for the dealership and everyone that I came in contact with. They changed my whole attitude on dealerships and how they should be, I am very impressed. More

It was my first time buying a car. I was nervous and unsure what to do. The sales team at Rivertown Honda made my experience comfortable and easy. Laura helped me through the process, and I quickly foun unsure what to do. The sales team at Rivertown Honda made my experience comfortable and easy. Laura helped me through the process, and I quickly found a car I loved. More

I found your 2010 Honda Accord Crosstour online and am glad I did. Rivertown worked with us (as we are from about an hour away) on all the little things that could be taken care of ahead of our visit. Bot glad I did. Rivertown worked with us (as we are from about an hour away) on all the little things that could be taken care of ahead of our visit. Bottom line is I didn't get a pushy sales person trying to sell me something I didn't want. I received what I consider a fair , honest sales experience that I enjoyed. The Crosstour is the ONLY car I've found that is as comfortable to drive as my truck (2007 Chevy 2500HD LTZ). Thank you and I can only hope the Honda (1st one I've owned) lives up to all the hype I've heard about. More

Everyone at the dealership was very friendly and accommodating. I appreciated the professional service. I would recommend River town Honda. We went there because they were recommended by people w accommodating. I appreciated the professional service. I would recommend River town Honda. We went there because they were recommended by people we know. More

Come once and you will be back, again and again. An absolute clinic in a true customer service oriented organization from bottom to top. I will recommend Rivertown Honda continuously. absolute clinic in a true customer service oriented organization from bottom to top. I will recommend Rivertown Honda continuously. More

As I began looking at Honda CR-V's on the lot, I was approached by Jon Yaklin in a timely and friendly manner. (I had been to a couple of other dealers earlier and was not approached at all - had to go approached by Jon Yaklin in a timely and friendly manner. (I had been to a couple of other dealers earlier and was not approached at all - had to go in to ask for help.) I told him my situation on cars and he gave me sufficient information on the Honda CR-V that I could take back home and discuss with my husband. I received a follow-up call from Jon just letting me know that if he could be of any assistance and/or needed more help he would be available. After narrowing my choices down to a few models, my husband and I returned to Rivertown Honda for a couple of reasons. They had a couple of cars that had great prices on them for what they offered and I was happy with Jon's service to me earlier. We left that afternoon with a brand new Honda, which Jon had worked out a great deal with us being the one that I had hoped for to buy had sold earlier. All in all we experienced great service at a great price. Since our purchase, we have heard good things about the service department as well from someone we know that takes their Honda there too. More

Casey was very easy to work with in my car shopping experience. At no time did I feel pressured or uncomfortable in any way. Friendly service with class. experience. At no time did I feel pressured or uncomfortable in any way. Friendly service with class. More

I called Rivertown on a specific car that was advertised on-line. I explained to the saleman, Joe Gallant, that I needed someone to be my eyes, to look the car over to tell me what condition the body was i on-line. I explained to the saleman, Joe Gallant, that I needed someone to be my eyes, to look the car over to tell me what condition the body was in because I have been told before how used cars must pass a rigorous inspection list, only to find the car totally misrepresented. It was pointless to waste time for both parties. If I made the hour and a half trip, I would not be happy if the car was appreciably different. When he called me back, he said that he had looked the car over in and out and there were only a few small scratches on the bumper. He said that of course he could not guarantee that there were not a few more that he might not have caught, but that it was in good shape including the interior. When I got there, I saw immediately that not only were there several large deep scrapes that could not have been missed, but one bumper was actually split and above this area was a very unproffessional rough fill-in which had also split. I could see walking towards the car that it had been lightly side-swiped along the door panels! There was no way that this saleman walked around it, or even worse, if he did, he fully intended to do a bait and switch once I got there because I told him I was not interested in buying the car at a cheaper price, if the body was not in reasonably good shape. The salesman of course tried to say our differences about the condition of the car were judgement calls, and it could be fixed. The manager simply tried to gloss over the whole thing by saying that the car had not gone through the clean-up process and should not have been shown, but I pointed out that this was unlikely since it was obvious that the interior had been shampooed which would not be done doing bodywork. He did not even offer to compensate me for my gas; hejust tried to reassign another salesman. My advice is to not buy used or new cars from this place. More