Serra Honda Grandville

Great Service Manager,Dwain Dwain, my service manage is polite, smart, efficient and speaks my language. I am glad I bought this car at Rivertown Honda. The Accord is great and Dwain, my service manage is polite, smart, efficient and speaks my language. I am glad I bought this car at Rivertown Honda. The Accord is great and so are the people and the popcorn. More

Service above and beyond Brought my kids Pilot in for a loose tailgate latch to be repaired. Customer Service Rep Duane fixed it so that I would not be charged and took it to Brought my kids Pilot in for a loose tailgate latch to be repaired. Customer Service Rep Duane fixed it so that I would not be charged and took it to the oil change section for me. What a guy! Will continue bring all my Hondas to River Town. More

Surprised.... happily! I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Riverto I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Rivertown Honda may be changing my skepticism, at least where Rivertown Honda is involved. In my most recent visit, the service department diagnosed what was causing the SRS light to come on in my son's 2000 Accord, and didn't charge me for service the vehicle didn't need. More

Oil Change The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Hon The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Honda / Saturn drivetrain). The wait time for service can be a bit long at times due to the amount of vehicles coming in, but the team running the oils change service from my experience runs efficently through the variety of vehicle brands they see on a daily basis. More

Very happy I bought a used 06 CRV and i am very happy with my purchase. Being my first car purchase on my own it was a little nerve racking but Randy was very he I bought a used 06 CRV and i am very happy with my purchase. Being my first car purchase on my own it was a little nerve racking but Randy was very helpful. I looked online first and the car i was looking at had just sold but he showed me the CRV that had just come in as a trade in and i fell in love. He helped me with everything and made the whole process easy. I would recommend this dealer if you are looking for a new or even used car and even tell you to go see Randy. More

Efficient Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and would recommend their service. More

Key request Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. More

Extraordinary Customer Service By far the best experience I have ever had. It's not very often that you experience this kind of attention these days. Without a doubt, they should be By far the best experience I have ever had. It's not very often that you experience this kind of attention these days. Without a doubt, they should be an example to follow for many. They have created an excellent environment. Very friendly and proactive employees with good attitudes.The passion they have for what they do does not go unnotice and it translates into an extraordinary customer services. This is my second car that I have bought from them and I plan to keep on coming back. I applaud Rivertown Honda for their good work. More

Rivertown makes buying a vehicle an exceptional experience! We were looking to replace our 2002 Honda Odyssey with a Certified pre-owned one. Rivertown's website is super easy to use. We were able to filter to We were looking to replace our 2002 Honda Odyssey with a Certified pre-owned one. Rivertown's website is super easy to use. We were able to filter to exactly what we were looking for. I even filled out a couple of online requests thinking I would hear back in a day or so. I was pleasantly surprised to get an email from Casey in about an hour with imformation. We decided to make the 4 hour one-way trip to check out our options. Casey even came in on his day off to meet us. By the time the day arrived Casey had already answered all of our questions. So, all that was left was a test drive. Bruce Angell did an excellent job explaining warranty information without making us feel pressured. The actual purchasing experience was easy and hassle free. Not once did we feel taken advantage of or have the uneasy feeling that often accompanys buy a vehicle. While we were buttoning up the sales transaction the support team did a great job doing a final clean and prep of the van for us. We will definately recommend Rivertown Honda and Casey and Bruce. Thank you. More

Great Service! I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I then called the Rivertown Honda, even though it was farther away from my home, and they gave me all the details, great service and did not make me feel like I was a hassle to them. When I got there, I brought a lot of work and was able to work in one of their cubicles in the waiting area. What a nice area! I was so happy to have my own space to work, and not feel like I was bothering anyone else in the waiting area. There were a lot of people waiting, but I felt like we all had our own space and were not crowded while waiting. They were also very fast! I was told it would take about 2 hours to fix my car, but an hour and 15 minutes later, I was out the door. Great service and friendly staff! More