Serra Honda Grandville

Fast, friendly, knowledgeable Staff was very knowledgeable and willing to provide the information I needed to make the best purchasing decision. Friendly atmosphere I would recommend to anyone knowledgeable and willing to provide the information I needed to make the best purchasing decision. Friendly atmosphere I would recommend to anyone More

We feel that Greg was honest, efficient and walked us through different options in regards to questions we had. through different options in regards to questions we had. More

Always good We are in Florida 6 months and Michigan 6 months. Always have all our work done at Serra because we trust Serra. months. Always have all our work done at Serra because we trust Serra. More

I have always had good experiences at Serra Honda. They are efficient, dependable and they use excellent communication. I drove from our new home up north simply because I feel I can trust them. They are efficient, dependable and they use excellent communication. I drove from our new home up north simply because I feel I can trust them. More

Was quick Was quick, was quick Was quicker than I expected it would be Done expected it would be Done More

Was quick Was quick, was quick Was quicker than I expected it would be Done expected it would be Done More

Got us right in for warranty service and did an additional non-warranty repair. Work was done very well. additional non-warranty repair. Work was done very well. More

We go to Serra as we trust them to give us a fair deal and be honest. We have had great experiences with both service and sales. Mike is great...no time wasted, super professional, not pushy, and helpful. and be honest. We have had great experiences with both service and sales. Mike is great...no time wasted, super professional, not pushy, and helpful. More

We had a mixed experience. Eden Labra was the person we worked with in sales, and she was not helpful or nice during the process. Managers Brian and Travis were very nice and h Eden Labra was the person we worked with in sales, and she was not helpful or nice during the process. Managers Brian and Travis were very nice and helpful! Upon arriving to inspect and purchase a brand-new car that was dealer traded in, we noticed major spots on the car that weren't coming off with the rub of a finger. Instead of taking the car to detail right away to see if they could be easily fixed, Eden wanted to know if "it was going to be a deal breaker" and that she needed to "know right away since managers were on a limited time frame for the appointment" and informed us that "Cars don't always come perfect." This was very annoying and unsettling when buying a BRAND NEW car. Nobody should be okay with majorly noticeable spots on the paint and instead of trying to alleviate the issue right away and continue with the deal that she was stressed out about because of time framing, she wanted to argue if it was going to be a deal breaker for us. After wasting 10 minutes arguing, she got it over to detail and they were just hard water spots that had set into the paint, so they just needed some cleaning supplies applied, and the car was good to go. We were then left with limited time to finish paperwork and couldn't complete everything with Brian who was unaware of the stress that Eden had put on this situation. After the experience that Eden set us up for, we were not feeling good at all about coming back and purchasing a brand-new car from this dealership. We did go back and just talked with Brian and Travis. They were both helpful, informative and understanding of the situation. They apologized for Eden's process and demeanor during everything, and we ended up finishing the deal. It seems like everyone is very helpful and nice besides Eden so be weary of that. More

This is the third vehicle I have leased from Serra Honda. Hannah assisted me each time. She is awesome! A pleasure to work with. Hannah assisted me each time. She is awesome! A pleasure to work with. More