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Serra Hyundai
Trussville, AL
271 Reviews
At Serra Mazda in Trussville, we’re proud to represent a trusted brand like Mazda. In addition to their stylish good looks, Mazda vehicles offer exceptional comfort, performance, and above all, safety.
We offer a large inventory backed with our Lifetime Warranty and affordable Financing options for those with bad or no credit. Serra Mazda knows your time is valuable. That’s why we’ll give you our lowest price and payments in 29 Minutes or Less. If you’re looking to Trade in your vehicle, we can get you appraised in 5 minutes, even if you don’t buy from us. For a real VIP experience, check out our Serra Platinum Package, and whenever your vehicle needs servicing, we’ll meet or beat any competitive price with our Service Price Match Guarantee.
At Serra Mazda, we work hard to earn your business, and we’ll work hard to keep it. And it all starts with finding you a car you love to drive.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 271 reviews
May 23, 2011
THESE PEOPLE ARE CROOKS!! (And extremely rude ones too!) THESE PEOPLE ARE CROOKS!! (And extremely rude ones too!) Been looking to purchase a new 2011 Hyundai Elantra GLS, and shopped all around until I fo THESE PEOPLE ARE CROOKS!! (And extremely rude ones too!) Been looking to purchase a new 2011 Hyundai Elantra GLS, and shopped all around until I found Serra. Had a sales person, Blake, who appeared extremely nice over the phone, and told me they had the exact model and specs I was looking for. He told me the list price was $21,443, which is already about $1000 over MSRP. I might have been okay with that price if it had actually ever made it that far. I had been quoted from a dealer in Montgomery (where I live), that he could get me one for $20,490 (approx. MSRP), but unfortunately, they only had one in stock and I didn't want it because of the color. After informing Blake of the price I had been given by this dealership, Blake told me he could match the price, $20,490, out the door. After having my father (who was cosigning with me) discuss further details and make sure Blake was absolutely serious, which he assured us he was, we set out for Serra. It is about an hour and a half drive from where we live, and took us quite a while to get there. After we got there, they did have the model and options I had wanted, but the sticker price was EVEN higher (first red flag) than Blake had told me. It was somewhere over $22,500. Blake said this was no problem, he would get us to the price point, which we repeatedly told him, was $20,490. So we go in and being "negotiating." He brings us out the first number, which was just under list price (approx. 22,100??), and says "I have to pretend like I'm trying to get the best price possible (for the dealership)." After coming back several times, but yet still never bringing us $20,490, he brings a sales manager in. Although the manager at least appeared courteous, he essentially told us that there was ABSOLUTELY no way he could sell the car for that price. At this point, despite my father's fury, we raised our offer to $20,800 out the door, and finally settled on $21,000 with the sales manager, with monthly payments being $295 a month, for a 60 month term (we were putting $5000 down on the vehicle). We were relieved because we thought that we had finally managed to reach an agreement. Blake went back to run our credit, which he had already ran once, and noted that it was excellent, meaning we would have no problem receiving the special 3.9% APR currently offered. Finally he came back and told us that everything was settled payments would be $295 a month for sixty-SIX months. 66! Even after we'd agreed on 60 months, they came back with 66, which added $1,770 to the total purchase price. At this price, the total paid would actually be HIGHER than the original dealer price we started with! We got up and walked out. To top it off, as we were leaving, Blake rudely called out, "I'll see you back here later whenever no one else meets your price!" He said it rudely and arrogantly. I would NEVER shop here unless you just have thousands extra to blow, because they will rob you of your money, and pretend like they're cutting you a deal, even when the math is plain-as-day in front of your face. Flat out liars, cheats, and xxxxxxxx, that should be sued for breach of oral contract. More
by dwharris4
Employees Worked With
Blake Waldrip
