Serra Kia of Jackson

My wife's 2024 Kia Sorento had several recalls and I had called the service dept. a few weeks back and they set up an appointment for Sept. 14th at 9:00 AM. I live about 60 miles from the dealership in Jac called the service dept. a few weeks back and they set up an appointment for Sept. 14th at 9:00 AM. I live about 60 miles from the dealership in Jackson, TN so I had to take off from work to take the car in for service. There had been an issue on the car with the Parking Distance Warning system and I told the service department about this. They worked on the car for the recalls but stated I would have to set up a new appt. for the other issue. Very upsetting since I had to miss work already with today's appt. and don't know why they could not have looked into the problem today and worst case scenario would be I would have to come back because of parts or something. Hard to miss another day to bring the car back in but that looks like that I will have to do it to get the problem fixed. More

Great customer service. Brett Joyner explained everything great and was wonderful to work with. I lover the new car. Brett Joyner explained everything great and was wonderful to work with. I lover the new car. More

Austin is such a great salesperson at Serra Kia! He made the buying process so easy and efficient. If you are looking for a new Kia, ask for Austin! He made the buying process so easy and efficient. If you are looking for a new Kia, ask for Austin! More

Very nice experience. Sales professional was very knowledgeable and helpful to work with. Overall great experience. Sales professional was very knowledgeable and helpful to work with. Overall great experience. More

Very good experience every time I visit, they are always very helpful and polite. Thanks very helpful and polite. Thanks More

Very Nice, Professional People. I Really Enjoy Doing Business With This Place. It Is Also Always Very Clean. I Recommend Them To My Friends Often. I Really Enjoy Doing Business With This Place. It Is Also Always Very Clean. I Recommend Them To My Friends Often. More