Serra Toyota Lincolnwood

I like to rate Christine Hackl as one of the best service reps at the Lincolnwood Toyota dealership. She is very good in helping out the customers and give her high marks in performance, personality and pr reps at the Lincolnwood Toyota dealership. She is very good in helping out the customers and give her high marks in performance, personality and practically all of the above. Thank you Christine!! More

I will like to thank David Masters for making my buying experience the best ever!!! I will definitely recommend toyota of Lincolnwood and David to all my family and friends. experience the best ever!!! I will definitely recommend toyota of Lincolnwood and David to all my family and friends. More

Very disappointed with this dealership. I was seriously looking for a Toyota Avalon 2022. They had one that I was highly interested in. It listed for a little bit under 40,000. They would n I was seriously looking for a Toyota Avalon 2022. They had one that I was highly interested in. It listed for a little bit under 40,000. They would not sell it for less than $54,000 before taxes. Price gouging and in my opinion consumer fraud. Would never recommend them. More

I went here with my friend to get a new car Larry was very helpful very helpful More

Z was one of the best salespeople I have ever worked with! He made the process incredibly easy and smooth. He had great communication with me about the vehicle I was interested in and was fast and hones with! He made the process incredibly easy and smooth. He had great communication with me about the vehicle I was interested in and was fast and honest. I had a serious time crunch to get my vehicle and he was able to get it done with ease. I have had a lot of experiences with car dealerships and this ranks as one of the best. More

They are a complete waste of your time and I advise you to go elsewhere. I called from out of town to buy a specific Corolla SE that was listed on Cars (. com). I asked them to set up the sale ahead of to go elsewhere. I called from out of town to buy a specific Corolla SE that was listed on Cars (. com). I asked them to set up the sale ahead of time because I was travelling from some distance and it seemed like a fair price. So after some back and forth they sent me the bill of sale and lo and behold they add a $2595 (!!!) "AFTERMARKET" line item. When I called to ask about this and what it was I was told it was for "ceramic coating and interior spray with a stain warranty". Seriously. What next, premium blinker fluid?) and is something they add to all their used vehicles. When I said I thought it was very misleading she stated that it's on their website (which I'll admit I never visited until after our call ended). And while its true that it is listed on their website (only slightly misleadingly, see pics) nowhere on the Cars (. com) ad does it mention this add-on nor did they adjust the advertised price on that site to account for the add-on. From other reviews I've seen of their dealership (check edmunds) this is common along with other misleading price strategies. This kind of thing doesn't just happen at the sales person level, this is a top down strategy and is a huge red flag on how they will care for their customers down the line. More

They tried to sell my niece a Corolla LE that they had in stock with markup of $15000.00. Anthony tried to scare my niece by saying if a car is ordered that it would take a year to get the car. This car deal stock with markup of $15000.00. Anthony tried to scare my niece by saying if a car is ordered that it would take a year to get the car. This car dealer is crooked,don't shop for a car at this dealership. More

Was texting a sales person who promised to get back with me on a price, but never do d. Touched base the following day and same response. No one has called yet me on a price, but never do d. Touched base the following day and same response. No one has called yet More

They never got back with me on the Out the door price of the 2018 Rav 4. The person communicating with me said they would, but have not heard from them yet the 2018 Rav 4. The person communicating with me said they would, but have not heard from them yet More

Don’t sell them your Vehicle (SCAM) I visited this dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls dealer in January to sell my Vehicle. The Sales man had promised me a check for my vehicle after 6 week maximum. After waiting 3 months with no calls, emails, or any follow up whatsoever. I reached out myself for an update, I was promised to get the check last Friday (05/06). Now more than 3+ months later the dealer has sold my vehicle and I’m still left without a check. This dealer group has essentially taken my vehicle, sold it, and kept all the profits. I’ve spent time traveling to the dealer multiple times which is about 1 hour from my home, money on fuel (gas is over 5 dollars a gallon now), and stressing over this situation. All I’ve received in return is empty promises and this dealer groups hand in my pocket. Keep in mind we are not talking about a few hundred dollars but more than the average American makes in 6 months. After over 3 months with no money and the vehicle being sold to another person who is also being treated badly, I would call this “business” a SCAM! More