Serra Toyota Lincolnwood

I attended a promotional event here and won a free oil change worth $50. When I showed up to have that done, I was told that I would owe an additional $19+ since the cost of the oil change was $69+. This change worth $50. When I showed up to have that done, I was told that I would owe an additional $19+ since the cost of the oil change was $69+. This is a bait and switch. There was no mention of the prize I won being worth “up to $50” on the prize certificate I was given, In big red letters, it said FREE. No fine print, nothing. I had to leave the service area and talk to a manager in sales to have the situation corrected, this after asking for the same thing in the service area and being told that the facility manager was in a meeting and would not be available for almost 2 more hours. Whatever the internal communications issues are at this place, well they need to be fixed, This was an unforced error on their part. I had also made an appointment for the oil change the day before and was given a time slot, then when I was here I was told it would be two hours more till they might get to the job even though they had a day to make sure they had a filter to fit my non Toyota vehicle. More

Zahid was professional, personable, and efficient. Will come back. I enjoyed buying my new truck so much. He made it an awesome and fun experience Will come back. I enjoyed buying my new truck so much. He made it an awesome and fun experience More

I reached out to them regarding a used vehicle that was I saw on cars.com. Only picture of the car exterior were on their site, so I asked for pictures of the interior and was told they would send them over saw on cars.com. Only picture of the car exterior were on their site, so I asked for pictures of the interior and was told they would send them over right away. After I followed up with them multiple times over the next several days, I never received any pictures, though I was told every time they would get right on it. In addition, I was surprised to see +2500 in "Dealer Accessories" added to basically every used car. I asked about what that was... "the dealership does scotch-guard for the upholstery and some other stuff." When I told them I wouldn't be interested in that, they said it was too late and it something they always include. 2500? What bothers me is the price listed in "Big Font" and appearing on various websites like cars.com shows a very competitive price ("Great Deal"), but then they mark it up further when you show up for the purchase because of the Dealer Accessories. Ultimately those two factors (lack of responsiveness and deceiving pricing) led me to not waste my time making a trip to look at the vehicle. More

The dealership called about purchasing 2022 Tundra crew platinum and was told sticker price was 67,183.00. I arrived to purchase vehicle and was told sticker price for this vehicle is 79,995.00. I asked sa platinum and was told sticker price was 67,183.00. I arrived to purchase vehicle and was told sticker price for this vehicle is 79,995.00. I asked salesman how did price increased by 12,000.00? The salesman said since it’s hard to get this vehicle this is mark up profit for dealership. The dealership can’t be trusted. I contacted Sales internet manager about experience and was told Sales manager would contact me which never happen. I traveled an 1hr and 30mins to visit dealership to be disappointed. I would never recommend this dealership to anyone. More

I had the worst experience ever, I brought my car, which was 2013 Toyota Avalon Hybrid, I just bought it a month ago, when I came to pick it up after the service done, they give me the fob key without which was 2013 Toyota Avalon Hybrid, I just bought it a month ago, when I came to pick it up after the service done, they give me the fob key without buttons. When I spoke with them and their manager, they said give us approve that you brought the key with buttons. Weird question. Not recommended if you do please make sure to document every things They are big theft Horrible Today I got call from their manager Joel asking me why you wrote this and he was insulting me why you bought your car from car max because I have a car max tag Weird people More

Price gouging experience. Miguel tried to to sell a "pre-owned" 2022 Rav4 Prime with under 50 miles on it for $72k. The MSRP for a NEW one is 43k. They really think I'm going Miguel tried to to sell a "pre-owned" 2022 Rav4 Prime with under 50 miles on it for $72k. The MSRP for a NEW one is 43k. They really think I'm going to pay $30k over MSRP for a used Rav4? That is close to a 70% mark up! I countered to see how low they would go down but he did not budge from $72k. I obviously did not pay a luxury price for a toyota rav4 but Miguel sounded confident he can see it at that price. Only a fool would buy it and that fool was not me. Or it could be someone in a very desperate situation that Miguel could take advantage of. Of note, why is it pre-owned? That's a red flag for me. Did one of their guys just bought it off to get the $7500 federal rebate? Then sell it back to the dealership so dealership can sell it at a huge mark up? Such a horrible experience that I will never set foot into this dealership ever again. More

I would not recommend anyone getting their car serviced at this dealership. I took my vehicle in for an oil change. They tell me about maintenance I need done to my car which had just been done previously at this dealership. I took my vehicle in for an oil change. They tell me about maintenance I need done to my car which had just been done previously at my regular Toyota dealership. I get the 60,000 mile service which they charged me $574. The attendant then tries to sale me more services. I even got a phone call trying to convince me with even more services,I decline. I took my vehicle in with no issues, now my vehicle drives rough, the rear end jerks hard and fells like it’s going to flip over. The summary of my inspection was false, I’m taking my vehicle and previous summaries of inspection back to my regular dealership along with the summary I received from Lincolnwood Toyota, to see who is lying but my heart is with Lincolnwood. I have always felt safe in my vehicle until Lincolnwood Toyota serviced it. More

Beware. The service people at this place will do what they call work without asking you, then bill you for exorbitant sums. They do not explain their policie The service people at this place will do what they call work without asking you, then bill you for exorbitant sums. They do not explain their policies and procedures. We were billed over $500 for an “inspection” we never agreed to, and didn’t even know about until they hit us with a potential bill for over $2000. Though we declined some of those “services,” we still had to pay for the privilege of having them figure out in how many ways they could bill us. We will never patronize this place again, and will actively warn people to avoid doing business there. More

Javier Silva was very friendly,helpful and answered all my questions I really appreciate him Great service. my questions I really appreciate him Great service. More

They tried to charge me $10k over Msrp for a Toyota Corolla. It was a terrible experience. Corolla. It was a terrible experience. More