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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
359 Reviews
Call Service Center (256) 274-4967

359 Reviews of Serra Toyota of Decatur - Service Center

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July 17, 2023

Great service department. Kim kept me informed of what was being done and the cost. More

by Stoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jul 18, 2023 -

Serra Toyota of Decatur responded

Hello, we really appreciate your positive review. It brings us joy to know that our Service Department was accommodating and kept you informed on the progress of your vehicle. Please keep Serra Toyota Decatur in mind for your future automotive needs.

July 17, 2023

Service Advisor kept me inform through out the service processed as to the status of my car. More

by Chief3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven G., Antoine Pyfrom
Report | Print
Jul 17, 2023 -

Serra Toyota of Decatur responded

Thanks so much for the positive review! Its great to know that our Service Team kept you informed through the entire process. If there is anything else that you need do not hesitate to contact us here at Serra Toyota Decatur.

July 14, 2023

Their service department is so amazing and fast. The prices and the people are great too. More

by dd403881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Christy Robinson
Report | Print
Jul 14, 2023 -

Serra Toyota of Decatur responded

Thank you for the excellent rating and review. We are happy to see our Service Team at Serra Toyota Decatur was able to provide amazing and fast service. We thank you for your business.

July 08, 2023

Very prompt and courteous. They sent me a text when my car was ready. When I picked my car up , it was very quick. More

by susancanada795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jul 09, 2023 -

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was prompt and informed you via text when your car was ready. Please let us know if you have any further questions and thank you again for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 04, 2023

They did an excellent job. I love the way they will honor the coupon I received in my email. Glenda Cole provided excellent customer service. More

by joyce_garth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Report | Print
Jul 05, 2023 -

Serra Toyota of Decatur responded

Hello, thank you so much for taking the time to leave this great review. We are so happy to know our team was able to provide you with excellent customer service and accept your coupon! Come see us again here at Serra Toyota Decatur for any of your future vehicle needs.

June 25, 2023

Efficient, good communicators, courteous. Accommodating:easy to get a maintenance appointment within a day or 2. Listen 2 customer's requests. Don't overreach for more $$$ generating works. More

by D
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jun 26, 2023 -

Serra Toyota of Decatur responded

Hello, thank you for taking the time to leave your kind review. We are pleased to learn that you had an accommodating and efficient vehicle-servicing experience at Serra Toyota Decatur, please don't hesitate to let us know if there is anything else we can help you with. Michael McLeod General Manager 256-340-0330

June 11, 2023

Courteous staff and easy to communicate with them. They keep you informed when your vehicle is in service. More

by swatts528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jun 12, 2023 -

Serra Toyota of Decatur responded

Our team here at Serra Toyota Decatur is proud to read that you had a courteous and easy experience with us. Please feel free to contact us again if we can do anything else to assist you. Michael McLeod General Manager 256-340-0330

June 07, 2023

Awesome service provided by Mr. Antone Phyfon and his team. Very courteous and professional. Communication excellent! More

by Jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jun 07, 2023 -

Serra Toyota of Decatur responded

Hello, thanks for sharing this five-star review with us. It makes us proud to know that you received awesome service from our professional team. Your satisfaction means a lot to us, and we truly appreciate you choosing Serra Toyota Decatur for all of your automotive needs. Michael McLeod General Manager 256-340-0330

June 06, 2023

Always handled with care. Made appointments in timely manner. Courteous. Clean waiting area. Answered questions. More

by Breben527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jun 07, 2023 -

Serra Toyota of Decatur responded

Hello, thanks for sharing this five-star review with us. It is gratifying to learn that our Service Team has always handled you with care and answered all of your questions thoroughly. You can always count on Serra Toyota Decatur for your automotive needs. Take care. Michael McLeod General Manager 256-340-0330

June 04, 2023

Came in for a service and for a recall notice. The recall was for a second programmable key. Showed up 08:30, and they finally finished at 12:10. More

by rrscuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who did the work.
Report | Print
Jun 05, 2023 -

Serra Toyota of Decatur responded

Hello, Customer satisfaction is important to us here at Serra Toyota Decatur. Given the chance, I would like to speak with you about your recent visit to our Service Department for service and a recall on your second programmable key regarding the subsequent wait time for your visit to be completed. Please contact me at your convenience so we can discuss this further. Thank you, Michael McLeod General Manager 256-340-0330

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