Serra Trussville Kia - Service Center

Quality of work All fluids need to be cleaned off engine area after service that would make me a satisfied customer. The best customer service department is very impo All fluids need to be cleaned off engine area after service that would make me a satisfied customer. The best customer service department is very important to my choice in dealership. More

Excellent service Frankie Vance was professional and courteous during my most recent visit to the dealership. I had to get an oil change and rotate my tires. He was fri Frankie Vance was professional and courteous during my most recent visit to the dealership. I had to get an oil change and rotate my tires. He was friendly and helpful as I had questions. I feel valued as a customer and don’t feel like they are trying to upsale me. More

Saturday Rush This was the first time I have come into this Kia on a Saturday. I was in a rush and got there early. I was the 5th car in line. I was hoping that the This was the first time I have come into this Kia on a Saturday. I was in a rush and got there early. I was the 5th car in line. I was hoping that the service wouldn't take long. Frankie greeted me, asked about what services I needed today. He was so pleasant and knew me by name (I come in often). I told him that I was in a rush. He understood and gave me a reasonable time. Not only was the time under what he estimated but the service department took care of my car! I truly love coming here. They never disappoint and the customer service is done with excellence. Now, give Frankie a raise for handling the Saturday rush by himself, issuing great customer service, and taking time to give each customer his undivided attention!! More

Met by Frankie who showed me the waiting area he offered re 5 star rating for sure, I was kept updated on my service for my Kia I would recommend Kia of Trussville to my family and friends 5 star rating for sure, I was kept updated on my service for my Kia I would recommend Kia of Trussville to my family and friends More

Great Frankie was great as always and we were actually out in less than an hour.I will be back to get my 100,000 tune up soon. Frankie was great as always and we were actually out in less than an hour.I will be back to get my 100,000 tune up soon. More

Excellent I always have a great experience when I visit Serra kia for car service..the staff is friendly and provide quality service in timely manner. I always have a great experience when I visit Serra kia for car service..the staff is friendly and provide quality service in timely manner. More

amazing customer service i have used Serra Kia for two different repairs on my Soul and both times the experience has been wonderful. everyone is very friendly, great service, i have used Serra Kia for two different repairs on my Soul and both times the experience has been wonderful. everyone is very friendly, great service, repairs fixed right the first time. Frankie is great and has had my car ready before the promise time. Great customer service! More

Oil Change + Software Update Svc Rep Frankie Vance is always a pleasure to work with and the facilities are quite nice. I drive twice the miles (vs another dealer) to use them an Svc Rep Frankie Vance is always a pleasure to work with and the facilities are quite nice. I drive twice the miles (vs another dealer) to use them and appreciate their helpful attitudes. Will recommend them to anyone needing good auto service. More

Good Customer Service Was very pleased with my visit. He kept me informed on everything that’s was going on. Service was fast and actually finished ahead of time. Was very pleased with my visit. He kept me informed on everything that’s was going on. Service was fast and actually finished ahead of time. More