Serra Trussville Kia - Service Center

Another good service visit Darren worked in my mother in law Acura don’t timing belt and plugs. He did it quickly and seems to have done a good job. I am satisfied with my se Darren worked in my mother in law Acura don’t timing belt and plugs. He did it quickly and seems to have done a good job. I am satisfied with my service and experience More

Wonderful Staff! When I pull into the service center at Serra Kia of Trussville, Frankie is always there to greet me with the biggest smile & I know he and the staff t When I pull into the service center at Serra Kia of Trussville, Frankie is always there to greet me with the biggest smile & I know he and the staff there are going to take care of my car when I come in. Frankie always explains what is needed at each service and gives an in-depth look at what all was done to my car. The entire staff is extremely friendly and I wouldn’t trust taking my Kia anywhere else. More

Quick and cordial This was basically a standard service but in addition to the standard oil change I had the tires rotated and balanced and the service technician was This was basically a standard service but in addition to the standard oil change I had the tires rotated and balanced and the service technician was very cordial and very cooperative . More

Darren the auto tech was great Did work at price quoted and in a efficient time frame. Pleased at this point. Was easy to make appointment and drop off car. Made using this s Did work at price quoted and in a efficient time frame. Pleased at this point. Was easy to make appointment and drop off car. Made using this service simple. More

Wonderful The service was great and the waiting area was a very nice place to wait on my car. Could not have asked for a better service person than Frankie Vanc The service was great and the waiting area was a very nice place to wait on my car. Could not have asked for a better service person than Frankie Vance. More

Repair blow out 2019 kia soul Poor customer service received do to Kia road side service car was toe to location in trustville al kia dealership. Customer was unaware new vehicle w Poor customer service received do to Kia road side service car was toe to location in trustville al kia dealership. Customer was unaware new vehicle was not covered to have tire replaced do to a blow on road was serive on june 8 at riverchase kia Pelham al car passed inspection.Customer service provided from kia trustville service department was not the best on expanding warranties to customer. More

Excellent service! The service guy who greeted us was extremely nice and welcoming. He walked us to the waiting area, informed us about how long it would take, said ther The service guy who greeted us was extremely nice and welcoming. He walked us to the waiting area, informed us about how long it would take, said there was water and snacks, a tv and wi-fi. The update on our car was completed in less time than was estimated. I would highly recommend Serra Kia Trussville. More

Oil change The service provided was great! The service personal was great! Frank was very nice and very professional with knowing what the customer needs are for The service provided was great! The service personal was great! Frank was very nice and very professional with knowing what the customer needs are for their vehicle. More

Excellent service Impressed with friendliness everyone especially Frankie Vance and the mechanic who worked on my car. I had no appointment but they worked me right in. Impressed with friendliness everyone especially Frankie Vance and the mechanic who worked on my car. I had no appointment but they worked me right in. They inspected the car for a slight noise but we could not determine at this juncture the cause but suggested I monitor the noise and if it gets worse bring it in for further tests.thanks for the special treatment! More

Fantastic Service My KiA had software update, so I made an appointment with the dealer who sold me my car. When I arrived, a very polite young man met me and proceeded My KiA had software update, so I made an appointment with the dealer who sold me my car. When I arrived, a very polite young man met me and proceeded to check me in, answer my questions, and show me where to wait. He explained all the amenities available to me as I wait. The young man called me when my car was ready. He had spot cleaned the inside and washed my windshield. How nice! I will definitely return to the KIA dealer in Trussville even though I live inChelsea. More