Serra Trussville Kia - Service Center

Great customer service This is my first experience with a non-American made vehicle and I’m very impressed with the Kia. Although I bought a used car not from your dealershi This is my first experience with a non-American made vehicle and I’m very impressed with the Kia. Although I bought a used car not from your dealership, the experience that I’ve had with your employees in Service and in Parts has been great and the dealership itself is inviting and not at all intimidating to a single woman. I will gladly recommend both Kia and your dealership to all who ask. More

Work done as described Work done in a timely manner. I was kept updated on progress. Had a small but nagging issue and Frankie worked with several technicians until he found Work done in a timely manner. I was kept updated on progress. Had a small but nagging issue and Frankie worked with several technicians until he found a solution. More

very proffesional i enjoyed quick tailored service to address a recall issue that was handled properly and also got my scheduled maintenence done at the same time .ever i enjoyed quick tailored service to address a recall issue that was handled properly and also got my scheduled maintenence done at the same time .everything was done in time frame layed out to me at the onset and this really made it a great experience.would definitely reccommend this dealer to anyone that ask.ive mostly been assisted directly with Frankie Vance.but all other service members have assisted me to my satisfaction also. More

Very professional I was kept well informed on the progress of what was being done to my vehicle and how much longer I would have to wait. I was kept well informed on the progress of what was being done to my vehicle and how much longer I would have to wait. More

Professional From beginning to completion, professional and quality attitude and service. Thank you,Mr. Madden (I'll Be Back !!!!) LOL. Happy,happy customer.keep u From beginning to completion, professional and quality attitude and service. Thank you,Mr. Madden (I'll Be Back !!!!) LOL. Happy,happy customer.keep up the good work. More

Great Service Bill took great care of my car and my warranty work was completed quickly and conveniently for me. I won’t take my Kia anywhere else! Bill took great care of my car and my warranty work was completed quickly and conveniently for me. I won’t take my Kia anywhere else! More

Great Service The scheduled service was worked around my schedule and not the other way around. Everyone was very pleasant and professional to deal with. Great ov The scheduled service was worked around my schedule and not the other way around. Everyone was very pleasant and professional to deal with. Great overall experience. More

1st car service Frankie was very helpful and courteous and professional Chris was helpful as well. And I have to compliment on the clean waiting area. I like the fa Frankie was very helpful and courteous and professional Chris was helpful as well. And I have to compliment on the clean waiting area. I like the fact that water is available for your customers More

Always great We got an oil change and tire rotation in less than an hour. The service was fast and the staff was friendly. No complaints... as usual! We got an oil change and tire rotation in less than an hour. The service was fast and the staff was friendly. No complaints... as usual! More

Recall service and routine maintenance I was provided stellar customer service by Frank. He was polite, knowledgeable and extremely thorough, going over every aspect of the recall and routi I was provided stellar customer service by Frank. He was polite, knowledgeable and extremely thorough, going over every aspect of the recall and routine inspection with me. He was also very conscientious of my time, which I really appreciated. Frank even ran back to the mechanic to double-check on the answer to a question I had as I was leaving. You can't ask for a better experience. He even offered snacks and drinks! The wait time passed quite quickly. More