Serra Trussville Kia - Service Center

Always pleased with my service here! Typically in and out, and my children don't mind coming because there is water, clean tables, tv and wifi! out, and my children don't mind coming because there is water, clean tables, tv and wifi! More

I’ve always experienced impeccable customer service at this dealership and this last service visit did not disappoint. Great staff and short timeframe it took to complete my service. this dealership and this last service visit did not disappoint. Great staff and short timeframe it took to complete my service. More

The service was great. It was completed within a short amount of time. Frankie took the time to explain everything on the checklist, as usual. amount of time. Frankie took the time to explain everything on the checklist, as usual. More

Really helpful people who perform repairs quickly and efficiently. I was in and out in about an hour. Will definitely be back for my next service efficiently. I was in and out in about an hour. Will definitely be back for my next service More

Everything is always good. They have wonderful customer service and ALWAYS get the job done. Frankie is very nice and sweet and was always updating me on the status of my car as I was there. service and ALWAYS get the job done. Frankie is very nice and sweet and was always updating me on the status of my car as I was there. More

This was my second time using this dealership. Unfortunately I had issues both visits and will no longer be using this place for further services. Unfortunately I had issues both visits and will no longer be using this place for further services. More

Second vehicle using maintenance facility. Great service by Frankie. Lots of staff now in shop. It was covered up, but things flowed nice and quick. by Frankie. Lots of staff now in shop. It was covered up, but things flowed nice and quick. More

I had the pleasure of being assisted by Frankie he was kind and helped me , he made me feel somewhat better even though l am definitely still angry with sales and feel like l was ripped off by sales and j kind and helped me , he made me feel somewhat better even though l am definitely still angry with sales and feel like l was ripped off by sales and just thrown in any type of vehicle. The only recommendation l would give this dealership is service with being a first time Customer l would not say I’ve had the best assistance from sales. I have a complaint about my check engine light coming on after not even having my car a month. My salesperson didn’t care or showed no interest to caring and l was given the RUNAROUND! When trying to get it fixed. Thankfully called service and Frankie let me know what was the issue and gave the estimate on cost. Do not get a car here that you will have to have fixed (yourself after they claimed my warranty is over) not even within a month of your purchase! Horrible horrible customer service from sales! NEVER AGAIN!!!!!!!!! More

Frankie is always so friendly. He keeps me updated on what's going on. Everything is done in a timely manner. I would definitely recommend Trussville Kia. what's going on. Everything is done in a timely manner. I would definitely recommend Trussville Kia. More

The reason I take my Kia to Serra Trussville Kia is because the people there are friendly and polite and assistance you very quickly Frankie is always there to help and the service department does a gr because the people there are friendly and polite and assistance you very quickly Frankie is always there to help and the service department does a great job More