Serra Trussville Kia - Service Center

This dealership was very courteous. They made certain I understood what they were doing to my Kia and why. They offered me several services, coffee, tv, and WiFi while I waited for my Kia to be service understood what they were doing to my Kia and why. They offered me several services, coffee, tv, and WiFi while I waited for my Kia to be service. More

Thanks Frankie for making my first experience in the service department worth my drive! I live 2 hours away, and Frankie made sure I didn’t have to wait longer than I had to, especially considering I ha service department worth my drive! I live 2 hours away, and Frankie made sure I didn’t have to wait longer than I had to, especially considering I have a busy 5 year old!!! More

I am very pleased with the customer service at Serra Trussville Kia. Mr. Vance was very nice, helpful and professional. This was my first maintenance visit after I purchased my Sorrento here. I was out Trussville Kia. Mr. Vance was very nice, helpful and professional. This was my first maintenance visit after I purchased my Sorrento here. I was out of there quick. Awesome customer service. Keep it up guys! More

We bought our car on September 22nd and only had the car 2 days when the passenger side panel came loose and was flapping in the wind on the interstate. So we took it back that same say and they fixed it te 2 days when the passenger side panel came loose and was flapping in the wind on the interstate. So we took it back that same say and they fixed it temporarily and told us they had to order a part and they would contact us back when it was ready. Well... here it is NOVEMBER 5th and still no word. I am very unhappy with how this experience has went and are still waiting on them to contact us so we can get the car fixed. Also take note that this is our 1st car that we have ever purchased brand new and the experience sucked xxx I dont even think yall deserve a one star rating. More

I was greeted with a smile and he almost remembered my name! It seemed that almost everyone at the dealership was wearing a mask, and staying 6 feet apart! name! It seemed that almost everyone at the dealership was wearing a mask, and staying 6 feet apart! More

Great customer service. I was on my way to Memphis from Atlanta and my car started to act up. I took it here and they were able to take a look and let me know what was going on. Had to leave it there for a Atlanta and my car started to act up. I took it here and they were able to take a look and let me know what was going on. Had to leave it there for about a week (waiting on parts), but I got it back and it runs great. Frankie was very knowledgeable and explained everything thoroughly. I didn't feel like I was getting ripped off like I have at other Kia dealerships.. More

Best service staff are exceptional l. Will not go to any other Kia. If you want friendly staff that is always willing to help go to this location other Kia. If you want friendly staff that is always willing to help go to this location More

They did great work on my Kia. Customer service was top notch. Frankie and the other new guy were as friendly as ever. I always come here when I need service. notch. Frankie and the other new guy were as friendly as ever. I always come here when I need service. More

Mr. Frankie Vance was very curteous. While waiting I had good conversation with another customer. Would let me know what was going on during my wait. good conversation with another customer. Would let me know what was going on during my wait. More

the people are real nice and take care of needs I will bring my car back to be service when it is time all the service people did a great job Frankie was right there when I got there to help me bring my car back to be service when it is time all the service people did a great job Frankie was right there when I got there to help me More