Serra Trussville Kia - Service Center

The people there were so friendly and courteous. The facility was very clean and organized and stocked with snacks and water, which made for a comfortable environment.They also offered me a drive back h facility was very clean and organized and stocked with snacks and water, which made for a comfortable environment.They also offered me a drive back home. More

Frankie in service was very polite and willing to go the extra mile. He made sure we stayed informed about our service, and also made us feel like home. They had plenty of drinks and cable TV to watch in th extra mile. He made sure we stayed informed about our service, and also made us feel like home. They had plenty of drinks and cable TV to watch in the waiting room. More

Great job friendly place to wait. Looking forward to my next visit. Even had my tires rotated. Great cup of coffee while I waited. Thanks guys next visit. Even had my tires rotated. Great cup of coffee while I waited. Thanks guys More

Mr. Bill greeted me with a smile when I arrived. He took the time to listen to my concerns about my vehicle. He assured me that he would do his best to take care of them and let me know all that would/ need the time to listen to my concerns about my vehicle. He assured me that he would do his best to take care of them and let me know all that would/ needed to be done. More

Bill Wood and Frankie are great in the service department. Their customer service and professionalism is why I continue to use Trussville Kia for my service needs. department. Their customer service and professionalism is why I continue to use Trussville Kia for my service needs. More

The service was exceptional, timely and thorough. The service representative was very courteous & friendly. I would definitely recommend this dealership and I personally would use them again. service representative was very courteous & friendly. I would definitely recommend this dealership and I personally would use them again. More

The customer service was great and they got me in and out in a timely manner! He throughly explained the services provided! Couldn't be more satisfied! in a timely manner! He throughly explained the services provided! Couldn't be more satisfied! More

Excellent Customer Service I received outstanding service @ Serra Kia Trussville. Mr. Frankie kept me apprised throughout the service experience! He is always kind to all of t I received outstanding service @ Serra Kia Trussville. Mr. Frankie kept me apprised throughout the service experience! He is always kind to all of the customers and makes every one feel welcomed! More

The repair shop is a scam! Kept inflating the price, and the replacement engine FAILED 3 days after warranty expired! Don’t go there, I would warn friends and even some enemies to STAY AWAY! the replacement engine FAILED 3 days after warranty expired! Don’t go there, I would warn friends and even some enemies to STAY AWAY! More

Excellent Professional Customer Service by Frankie Vance. They are always nice. I wish that this location had a customer shuttle service. Looking forward to visiting again. They are always nice. I wish that this location had a customer shuttle service. Looking forward to visiting again. More