Serra Trussville Kia - Service Center

Great customer service!! Very helpful and Frankie was awesome!! This facility is and the best and I always look forward to going there for my car needs. Thank you! Very helpful and Frankie was awesome!! This facility is and the best and I always look forward to going there for my car needs. Thank you! More

The New Norm Frankie, as usual, made my visit to Serra as though it was a normal one. He was so pleasant and the atmosphere was very conducive to social distancing Frankie, as usual, made my visit to Serra as though it was a normal one. He was so pleasant and the atmosphere was very conducive to social distancing and Coronavirus safety. More

I received great customer service while I waited for my car to be serviced. Frankie was professional and made sure that I was taken care of during my visit. I have no complaints! car to be serviced. Frankie was professional and made sure that I was taken care of during my visit. I have no complaints! More

Frankie Vance in Service was amazing. They offered great service and explained to me all that was needed to repair my vehicle. I live in Florida and the Southern Hospitality was on the same level that I rec service and explained to me all that was needed to repair my vehicle. I live in Florida and the Southern Hospitality was on the same level that I receive when I visit the Maserati dealership at home. I am happy to be a proud owner of a Kia. More

GReat People and Service My tech was respectful and courteous - got me in and out quickly. I didn't have an appointment and they were a little backed up. I was willing to wait My tech was respectful and courteous - got me in and out quickly. I didn't have an appointment and they were a little backed up. I was willing to wait as I knew I just popped in but my tech was super and got me taken of a lot quicker than I thought . He was awesome. Restroom was clean, drinks ans snacks were provided as well a a comfortable sitting area. More

Excellent customer service and friendly people. Was greeted with a smile and a great welcoming atmosphere which is extremely nice in today’s world very clean dealership as well greeted with a smile and a great welcoming atmosphere which is extremely nice in today’s world very clean dealership as well More

Great service department. Easy to work with. Quickly diagnosed issue. Efficient on getting repairs complete on my vehicle. Great customer service. Appreciate the time taken to help me. Thanks Bill!! diagnosed issue. Efficient on getting repairs complete on my vehicle. Great customer service. Appreciate the time taken to help me. Thanks Bill!! More

Excellent sales experience a few years ago, but I've never had a good service experience. Recently went in for service on a recall. The dealership is an hour away from me, so this is not an easy feat an never had a good service experience. Recently went in for service on a recall. The dealership is an hour away from me, so this is not an easy feat and it took me quite a while before I found an opportunity to get this done. Frankie was extremely (maybe overly?) polite and told me about another recall that I wasn't aware of that they'd fix at the same time. Had to leave my car, as expected. Got a call that my car was finished and went to pick it up. When I got there, I was told that only one of the recalls had been completed. They had to order parts for the other one and the parts were expected THE NEXT DAY. Had I known this, I'd have left my car until it was actually ready instead of wasting the drive, but I had been told it was finished. Now I'm expected to find another opportunity to drive another hour, each way, to have my car actually finished. I'm not upset that I had to leave it or that the parts had to be ordered, that's the norm, but Frankie knew that this was not an easy trip for me and I should not have been told that it was ready when it was not. The call should have been . . We have (this) done, but the parts for (that) won't be in until X ... So that I could have made the choice on whether to pick up my car or leave it another day for completion. There was no thought put into my individual needs. More

They are Absolutely Awesome! I love it here! I wouldn't take my car no where else if I can help it. They have Oustanding Customer service and that's why I continue coming back. I bought my car from them go take my car no where else if I can help it. They have Oustanding Customer service and that's why I continue coming back. I bought my car from them going on 3yrs ago, and I haven't had at any other place but them because they give me the break down of any maintenance that will need to be done on my car after so many miles driven, and I just love that! I recommend that everyone in the state of Alabama to come here and purchase your vehicle and get it serviced because you won't regret it More

Positive KIA experience Our vehicle was under recall and the parts were not available due to its age. Mr. Vance was very polite in dealing with us during the three week wait Our vehicle was under recall and the parts were not available due to its age. Mr. Vance was very polite in dealing with us during the three week wait for the parts to be made and shipped to the dealership. We were offered a loaner vehicle but didn't require it. We have owned two Kia vans and loved them both. We're so glad Kia is in Trussville.. More