Service Chevrolet Cadillac - Service Center

This is the third vehicle I buy from Service Chevrolet Cadilac within the last 4 years and have bought others in years past. I have also sent many people to buy vehicles at your dealership. With Sissy, wh Cadilac within the last 4 years and have bought others in years past. I have also sent many people to buy vehicles at your dealership. With Sissy, who is no longer there and Matt Miller, I have always had the best experience with no hassle and pushiness. I have always had great service on the Cadilac side with my wife's XT6, my daughters Blazer and have no doubt will be the same with my new ZR2. Mr Lee and the team on the Cadilac side are second to none. I always have a great and pleasant experience when bringing in my vehicles for service. On the Chevrolet service side is much different. I am a very busy person, and my time is very valuable. I do not want to be gaslit for hours (8:00am to 2:00pm) and then treated rudely when getting a loaner vehicle which I was told "not to rush him, that I was on his time". My grandma was slow, but she was 92 years old. It was like he was doing it on purpose. I also overheard one of the young ladies telling him afterwards, "you're not supposed to say it out loud". Being a VP/GM of a company, people building skills are much needed in this department. I let them know I had a VA appointment at 2:00pm when I arrived at 8:00am, which I was late for, and the VA clinic is just down the road. These appointments are very hard to get, and if missed, I could lose my VA benefits. If I was not being gaslit, could have gotten an Uber, no big deal. Did I mention that the reason for bringing in my new vehicle for service, when I left the dealership with my new ZR2 with 12 miles on it, the check engine light came on with 15 miles on it. I am not writing this being a Karen. If I was the GM of this company, I would want to know. I have heard this on the street many times and have also heard it within your on organization that the service on the Chevrolet side was not the best and don't expect things to get down in a timely manner. I get it, we are in different times and it's hard to find good workers, but common courtesy and respect is no excuse. More

They were very courteous and I didn't have an appointment and I got one everything done right then and there within the hour and I got one everything done right then and there within the hour More

I am always treated very well by employees. Bob the service advisor I deal with always works to take care of any problems or concerns I may have with my vehicle. Bob the service advisor I deal with always works to take care of any problems or concerns I may have with my vehicle. More

Dear Service Chevrolet Cadillac, I wanted to express my heartfelt gratitude for the outstanding service provided by your team during our recent trip. When our car broke down on I-10, you were true lifes my heartfelt gratitude for the outstanding service provided by your team during our recent trip. When our car broke down on I-10, you were true lifesavers. Oran Laughlin's prompt response and the efficient assistance of the Chevrolet team were commendable. From promptly towing our car to providing us with a ride to the dealership, you ensured our safety and convenience. It was a huge relief to have your support during such a challenging situation. I was thoroughly impressed by your team's dedication in fixing our car. Special thanks to Candace Rocca, Roderick Dugas, and Nick Delhomme, who were outstanding. The next morning, they worked diligently to get us back on the road. Thanks to their expertise and swift action, we were able to continue our vacation to Disney World without any further disruptions. I cannot thank you enough for the exceptional service we received. The professionalism, kindness, and efficiency displayed by your entire team were remarkable. You turned what could have been a stressful experience into a positive one, and for that, I am immensely grateful. I highly recommend Service Chevrolet Cadillac to anyone in need of reliable assistance. Your outstanding service and commitment to customer satisfaction are truly exceptional. Thank you for going above and beyond to ensure our safety and enjoyment during our trip. With sincere appreciation, Kevin Stallings More