Sewell BMW MINI of Plano - Service Center

Thank you from H. Khayal Ben Guiette at Service Dept. is a true professional. I appreciate his approach to getting the job done right from the start. I very much appreciate hi Ben Guiette at Service Dept. is a true professional. I appreciate his approach to getting the job done right from the start. I very much appreciate his honesty and commitment for what he does. He obviously loves to help people. Thank you again. More

Very Personal Service Touch Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a g Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a great role model for all employees at Classic. More

Once you buy they don't care I bought my BMW here knowing I would get great service as a luxury dealer. As part of this offering then have a complimentary car wash Monday-Thursday I bought my BMW here knowing I would get great service as a luxury dealer. As part of this offering then have a complimentary car wash Monday-Thursday 8-5 and Saturday 8-3. Well don't show up at 4, they will be closed with no reason. Saturday's are also a hit and miss. Been here at 10am and sorry we are not doing the wash today. The service is non existent after you pay them their money for the car. I recommend a Lexus or Mercedies. More

I've Had 4 BMWs - Don't Buy From Here On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and s On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and scheduled for Friday, 7/15. Called at Noon on Friday to confirm but then received a call at 2:30pm from Alex Smith saying that the loaner program had been cancelled...even though there wasn't a set date for the airbag replacement! So the program was cancelled between calling to confirm at 12pm and 2:30pm? Give me a break. I still went in at 3pm hoping it was some sort of mistake. Nope. Spoke with Robert Hamilton and he said the program was cancelled. He said he wanted to help but didn't actually offer any solutions. Him being somewhat nice is the only reason I'm not giving 1 star - but I think Classic BMW does deserve 1 star because it's probably within his power to provide a loaner car as was already scheduled. What kind of service department cancels a scheduled loaner 30 minutes prior? I am on my 3rd M3 and 4th BMW overall and purchasing an X5 this month. I bring my current M3 to Classic for service but I will NEVER come back for service or purchase. You have not only lost a lifelong customer but also created someone who will let anyone and everyone know of their experience for years to come. The people I have already told have laughed at how ridiculous it is to cancel a scheduled loaner 30 min before the appt. It should have been honored. I am emailing my experience to John Kobell, Chuong Nguyen, and BMW North America. Along with posting reviews on Yelp, Google, and Bimmerpost. To make matters even worse, BMW of Dallas is still providing the loaner program! I am now stuck with a death airbag that's caused numerous deaths and injuries. Thanks Class BMW! More

Excellent advisor poor mechanic Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights ma Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights malfunction ed. The mechanic claimed to have fixed it......I paid the bill but as soon as I drove off and luckily turned left the blinker malfunction notice came on . I reversed the vehicle back to the service center. The mechanic did not complete the job but washed the car and that's what I paid for..........my advisor Chip is excellent but there are too many untrustworthy mechanics. Classic needs to review their standards with all mechanics. Disappointed!!!! More

Terrible Customer Service; Worse commitment. I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service ad I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service advisor David telling they will not be ready until 3. I told him to keep my car ready since I need to get it back. I had the rest of the day planned. I called to follow up to speak to a service manager (Chuong or John)- no one called back. I called next day to speak to anyone in Management capacity. The receptionist could not get hold of ANYONE. All I wanted to know why the unfair treatment. They seem to think that the service is good. They don;t realize the inconvenience they caused. Inspection wasn't done neither was the wash. The invoice also says the car wash was done! So 5.5 hrs to do an oil change! Still waiting to hear back! More

Paul Chadwick did a great job! I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper and few more things. Paul did excellent job managing the process of repairing the car. Great customer service. Can't be happier. More

Unprofessional! HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel t HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel to explain my situation with them from when I dropped off my car for a detail, inspection, routine service, and back bumper repair. It was two weeks back and forth of "your car is at the collision center" to "no ma'am the car is not here at the collision center." But what really inspired me to write this review was the fact that my car had 20 extra miles on it when I picked it up, not to mention the bass and treble settings were turned ALL the way up.... So nice to know that while my car was "missing" it was really being taken on a joy ride. How UNPROFESSIONAL. Not to mention that both I and other BMW owners had to wait more than 2 hours for a rental car to be pulled up that day, which is where my headache started in the first place, and it didn't just end when I finally picked my car up two weeks later. After filling up their rental with gas, I picked up my car with 3 miles of fuel left and not but 10 minutes after re-filling my own car, the light popped up that I was at minimal engine oil after they were just supposed to service it. This isn't the first time I have experienced trouble with this service center either. Unless you want to deal with idiots, do not buy a car here and do not service your car here. More