Sewell BMW MINI of Plano - Service Center

I have been a customer in the Service Department of Classic BMW of Plano for the past 5 years. When I first started bringing all three of my BMWs to Classic, the service reps were always very professio Classic BMW of Plano for the past 5 years. When I first started bringing all three of my BMWs to Classic, the service reps were always very professional and welcoming whenever I visited. Cody Garcia was assigned to be my service rep and he made the unpleasant task of having to get my cars repaired as stress-free and painless as possible. He kept me informed about the status and made sure my vehicles received a high quality outcome from every repair visit. Cody Garcia is the epitome of a great customer service professional. He truly cares about his customers and makes sure you always leave satisfied with the high quality of service you receive. Thank you Cody Garcia...you make Classic BMW service a great customer experience every time! More

I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. More

I had to bring my car in for service. Matt Workman was so helpful and knowledgeable. I was surprised to hear he is fairly new. helpful and knowledgeable. I was surprised to hear he is fairly new. More

I had a great experience with Matt Workman in service. He was very personable and friendly. was very personable and friendly. More

I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. More

The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job. and helpful throughout the process. My service advisor was Chip K and he did a great job. More

I am pleased with the level of service I received from Classic BMW. My advisor Chip Koestler did a great job with all my service requests. Classic BMW. My advisor Chip Koestler did a great job with all my service requests. More

My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breakin warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breaking down the full details to them. I pay $185 to have it towed to their service dept. They call me later in the day to discuss. When I told them I just wanted it diagnosed, wasn't certain it would be repaired, they were no longer interested in diagnosing the issue although I was willing to pay the $200 fee. For service I recommend indys like AutoScope. More

The service area was very busy, but I noticed during my visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. More

Great post sale support and car delivery from Alex Miles this week. Thanks for your help and for going the extra mile. Keep up the great work guys. this week. Thanks for your help and for going the extra mile. Keep up the great work guys. More