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Sewell Buick GMC of Dallas
Dallas, TX
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 24 reviews
May 24, 2023
Dealing with Mike Cuellar was the worst experience ever. Sweet talker he is, he did not follow up on my multiple phone calls only to sell the vehicle I wanted behind my back. "Legendary Sewell experience" i Sweet talker he is, he did not follow up on my multiple phone calls only to sell the vehicle I wanted behind my back. "Legendary Sewell experience" is simply not true. Stay away from this dealership and that person in particular. More
by leonshargo
Employees Worked With
Mike Cuellar, Paula
October 05, 2022
Bought a car recently from there and found out the hood scratches badly but dealer didn’t tell you. I thought it was dirty and can be removed but couldn’t not. I disappointed scratches badly but dealer didn’t tell you. I thought it was dirty and can be removed but couldn’t not. I disappointed More
by Jle953
Employees Worked With
Jonah
August 02, 2022
This is my third car purchased from Sewell in 16 years, and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about th and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about the discrepancy in price, he told me that the dealership had to make up cash in the used department because they weren't making enough in the new sales department. A friend of mine bought a car from James Wood in Decatur on June 29th, and his salesman taught him about the wireless features in the car (that he then showed me). Even though he bought his car 6 weeks after mine, he received his license plate before me. When I called Sewell about my license plate (now 3 months after purchase), the receptionist told me they had it and did not have a policy of calling anyone to let them know it was there. During the sale, I kept making excuses in my mind for the salesman thinking that perhaps he was inexperienced or that the pandemic had made their lives difficult, but the level of service I have received then and since then, the different times I corrected his mistake assuming it was because he was young and now I wonder if it is part of a change in corporate philosophy has caused me to decide to take the time to write this review. Don't go to Sewell expecting to be treated fairly without having to fight for it as you would with another dealer. If you want to be honesty and a forthcoming dealership where they will call you back and remember the previous conversation they had with you, I would call James Wood in Decatur. More
by Disappointed
Employees Worked With
Tyler Ramirez, Shaylyn Maloney
May 30, 2022
It was an easy and enjoyable experience. The vehicle was as advertised and they delivered the car to our house based on our schedule. The vehicle was as advertised and they delivered the car to our house based on our schedule. More
by Txmarshall
Employees Worked With
Shane Watson, Shaylyn Maloney
March 16, 2022
Dropped me like a hot potato. Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept t Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept trying to sell me a car I had not looked at and did not want. Long story short I ended up purchasing a 2019 XT5 from Frank Kent on the west side of Fort Worth. More power to the folks in the Sewell ads who say they will never drive any but a Sewell. That was certainly not my experience. I refused to reveal names of anyone I spoke with. Best Regards More
by WHATMEWORRY
Employees Worked With
Shaylyn Maloney
March 02, 2021
WASTED MY TIME!!! I called Sewell (because of the great reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmiss reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmission shifting bad. I gave him the last 8 of the VIN to my wife's 2016 GMC Yukon XL Denali. He stated that the VIN matched a possible problem with the transmission harness. He didn't ask me if there were any faulty codes or check engine lights. Told me to come in and that they would do a complete "diagnostic test". I was just out of work and 20 minutes away. My wife drove 45 minutes from Waxahachie to make it in before they closed at 7 PM. We arrived at 6:45 PM. We met a not so happy to see us, Mr. Bailey. Mr. Bailey's body language told us he wasn't too eager to help us find a solution to our problem from the beginning. I explained to him why we were there. Mr. Bailey began nodding his head and just searched his tablet. Asked if there were any check engine lights and I told him no. Mr. Bailey stated if there are no codes, they can't do anything. We've read hundreds of issues with other GM customers who experience the same issues with no codes. Mr. Bailey asked us a couple of questions about how the vehicle was shifting. Told him that it shifted horribly and reiterated that was the reason why we were there. He asked my wife (mother of our 4 kids) if she drives it aggressively. She responded she drives it normally. His response was, "if you don't drive it like you stole it, it won't shift right". Really Mr. Bailey? GM made these transmissions to shift correctly only if you drive in that unsafe manner? Mr. Bailey continued to state that he has never seen a transmission get rebuilt because of these related issue. For some reason, Mr. Bailey may have been under the impression that I would be impressed on his 20 years of knowledge with these particular issue. I didn't know that they made these 8L90e transmission 20 years ago. Really sir? Mr. Bailey continued to state that GM wouldn't do "sh!+" about it in front of my wife's presence. Unacceptable language in front of the misses. Please keep in mind that during 90% of this conversation he was leaning and resting his elbow on my wife's side view mirror as if he was relaxing at a barbecue. All we came for was a diagnostics and didn't receive anything but wrong information and horrible customer service. We were rushed out of there and were out by 7 PM (closing time). How convenient for Mr. Bailey. No apology from Mr. Bailey. Just walked off without saying a word. WOW! We have to drive 45 minutes back to our hotel and made our week even worse. (My pipes busted in my house during winter storm and under repair. No water) Way better service at Park Place. Mr. Bailey needs to brush up on proper etiquette. More
by Antonio Salinas
Employees Worked With
Mr. Bailey (Service Advisor)
March 02, 2021
WASTED MY TIME!!! I called Sewell (because of the great reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmiss reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmission shifting bad. I gave him the last 8 of the VIN to my wife's 2016 GMC Yukon XL Denali. He stated that the VIN matched a possible problem with the transmission harness. He didn't ask me if there were any faulty codes or check engine lights. Told me to come in and that they would do a complete "diagnostic test". I was just out of work and 20 minutes away. My wife drove 45 minutes from Waxahachie to make it in before they closed at 7 PM. We arrived at 6:45 PM. We met a not so happy to see us, Mr. Bailey. Mr. Bailey's body language told us he wasn't too eager to help us find a solution to our problem from the beginning. I explained to him why we were there. Mr. Bailey began nodding his head and just searched his tablet. Asked if there were any check engine lights and I told him no. Mr. Bailey stated if there are no codes, they can't do anything. We've read hundreds of issues with other GM customers who experience the same issues with no codes. Mr. Bailey asked us a couple of questions about how the vehicle was shifting. Told him that it shifted horribly and reiterated that was the reason why we were there. He asked my wife (mother of our 4 kids) if she drives it aggressively. She responded she drives it normally. His response was, "if you don't drive it like you stole it, it won't shift right". Really Mr. Bailey? GM made these transmissions to shift correctly only if you drive in that unsafe manner? Mr. Bailey continued to state that he has never seen a transmission get rebuilt because of these related issue. For some reason, Mr. Bailey may have been under the impression that I would be impressed on his 20 years of knowledge with these particular issue. I didn't know that they made these 8L90e transmission 20 years ago. Really sir? Mr. Bailey continued to state that GM wouldn't do "sh!+" about it in front of my wife's presence. Unacceptable language in front of the misses. Please keep in mind that during 90% of this conversation he was leaning and resting his elbow on my wife's side view mirror as if he was relaxing at a barbecue. All we came for was a diagnostics and didn't receive anything but wrong information and horrible customer service. We were rushed out of there and were out by 7 PM (closing time). How convenient for Mr. Bailey. No apology from Mr. Bailey. Just walked off without saying a word. WOW! We have to drive 45 minutes back to our hotel and made our week even worse. (My pipes busted in my house during winter storm and under repair. No water) Way better service at Park Place. Mr. Bailey needs to brush up on proper etiquette More
by Antonio Salinas
Employees Worked With
Mr. Bailey (Service Advisor)
