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Sewell Cadillac of Houston
Houston, TX
45 Reviews
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Showing 45 reviews
November 20, 2020
I bought a certified preowned Escalade ESV in October 2020 from Sewell Cadillac of houston. I was told the car had passed 172 points check by their technician. However the car began to have many proble 2020 from Sewell Cadillac of houston. I was told the car had passed 172 points check by their technician. However the car began to have many problems from the day 2: 1. The car won’t ignite(After they checked, they told me the battery died and they replaced a Battery for me, come on it’s a Certified Preowned car, what does “Certified”mean? 2.The touch screen display was not responsive and moved by itself. 3. ROUGH IDLE. The RPM moves up and down. It should be steady. And I can feel a little shake(I was told by them “it’s normal”) 4. vibration when driving. sometimes especially bad. More
by luckwell
Employees Worked With
Shaylyn Maloney
April 27, 2020
Awesome service I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patron I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patrons.. Well needless to say I am sold.. They aren't the perfect place... lets be honest no dealership will ever be, however at Sewell you can rest assured that if anything isn't working for you, they will without a doubt walk the extra mile to make it right again... two people will make me for sure purchase again from Sewell a. Tim Austin (Sales Rep). b. TJ Narlock (Service Manager) THE ABSOLUTE BEST OF ALL!!! More
by Alan Herrera
Employees Worked With
TJ Narlock
April 17, 2020
I went to purchase a used vehicle and asked to speak to the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if h the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if he really is the manager and he got upset and would not sell me the vehicle,I exotic have a great experience but got a poor experience and was very dissapointed,a young used car manager very immature and unprofessional,don't buy a used car from them,go to another dealership who will treat you good and value their customers More
by A very nice person who just wants a new car
Employees Worked With
Used car manager
December 24, 2019
Sewell sells lemons! Ever since I purchased my 2017 XT5 from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. S from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. Since, it’s had transmission issues, now random rust specks on the tailgate and just an ongoing array of issues with this car from storm damage. Buyers beware! Additionally, I took thisXT5 in for service work as the transmission lights were coming on stating not to drive it anymore. After having it towed across Houston to Sewell, I was told it was and electronic mechanism and they fixed it. I pick it up today, Christmas Eve, and the lights are now coming on. This dealership has nice people but their integrity and ethics are in question by me and many others I’ve spoken to. They should’ve never had this car for sale! More
by TeamHudson
Employees Worked With
Can’t Remember
February 23, 2019
BEST EXPERIENCE EVER! Ask for Kamal. He is amazing! My son who is under 21 years old and bought his dream car from Kmal but only after three days of due diligence on Kmal and the manager Scott’s part . My son who is under 21 years old and bought his dream car from Kmal but only after three days of due diligence on Kmal and the manager Scott’s part . These gentlemen don’t sell cars. You pick one and they help you do whatever you need to gain financing. My son didn’t know how to do many things but Kmal helped walk him through the process. Kmal is the best person to go meet with when you are ready to buy a car!! Customer after Care is also outstanding!!! More
by Melinda Brownhill
Employees Worked With
Kamal Yousef and the manager Scott a little shout out for Timothy too.
January 29, 2019
My Experience at Sewell Cadillac I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most upset about was a misunderstanding in regards to the apparent lack of active noise cancelling in the XT4. The sales manager provided documentation that clearly showed the XT4 ANC comes standard and is always on. My wife still feels it sounds different than initial car driven, so the sales manager has encouraged us to speak with their technology specialist. I did not give a 5 star because my thoughts on the last minute lump sum dealer add-ons should have been disclosed earlier IMO. I do appreciate the sales manager apologizing and he re-iterated they are transparent with their add-ons and place a sticker in every car highlighting each add on, but not directly to the window sticker. I am starting to understand the Sewell customer satisfaction commitment. In the end it was a miscommunication between the salesperson and myself. Curtis St. Louis is a good salesperson and did his best to match my Wife's most desired options with a car on their lot based on our budget requirements. More
by BA12
Employees Worked With
Curtis St. Louis
December 01, 2018
Ryan the Service Director Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan took care of me after a few days. It is nice knowing Sewell stands behind the cars they sell. Thank you More
by Smilebrent
Employees Worked With
Ryan
October 21, 2018
Mercedes of West Houston 2018/Audi North 2017 They are in decline. Their salesmen are passive aggressive after the fact. They do little digs after the sale. The salesmen don't want to help you wit They are in decline. Their salesmen are passive aggressive after the fact. They do little digs after the sale. The salesmen don't want to help you with immediate normal questions after the purchase. 12/17 I bought a q7 2017 and ten months later when traded to another Sewell dealership I lost over $10k. My equity check I was told would take 2 weeks then told 4-5 weeks. I wanted to hear why it would take that long because I know dealers are directly linked to the state. After 20 minutes of explaining and insults pretty much telling me not to ask because it's only been a week, I told the lady, because I'm smart lol, "ok, then technically the car and the title are both mine and now I can call the state to inquire about the timing." Then immediately I was told that in fact it has already been verified that my title was clear which was the only reason for the delay she said. Then she told me, " it should be any day." That equals lies. Then the salesman called me passive aggressively saying I was causing trouble jokingly and asked had I been drinking because he could tell. Wow! They're exceptional until the deal is done but not standing by their own quality for trade ins. More
by Qwerty
Employees Worked With
Pierre at Mercedes, Austin at Audi
January 12, 2018
Buck-passer! I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty. After several of driving, I found that t I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty. After several of driving, I found that the defroster of rear win-shield does not work at all. so I went to Sewell Cadillac Dallas first for a check, but they told me they could not where the problem is. Good thing is I'm in Dallas, TX and there are not so many times that I would need to use this defroster, so I just left with it without trying another Sewell dealership in Grapevine, which turns out to be the biggest mistake I made. Recently as the weather in Dallas is getting cold, and it takes me more than 15-20 minutes to wait for the rear win-shield get clear, because the xxxx defroster doesn't work at all. I had to go to Sewell Cadillac Grapevine for another check. I was told by the technician that something was disconnected/broken inside the circuit, which most likely happened when the glassed was tinted. They will need to take off the whole glass and get it fixed. Unfortunately, this is not covered by the warranty. they need me to talk with whoever sold me this car for a solution. So I called Sewell Cadillac. My salesperson was out, and his manager( Scott) answered the phone. The conversation with this guy was really frustrating. He didn't want to assume any responsibility for the problem they made--they sold me a car with a problem with the defroster and they just hide that to me. He refused to cover any cost to get this issue fixed, and asked me "how could we know that the problem was not caused by you? you have bought this car for one year and anything could happen during this time..." Come on, you think that I am such a bored person that I have to find some time to get my car out of work? I swear to God that I never even touched the rear win-shield since I bought this car! This is really horrible experience. The sales with this dealership are liars and irresponsible. I love Cadillac, but shame on you--Sewell Cadillac of Houston! More
by Yao Zhang
Employees Worked With
Scott
December 13, 2017
WOW Service!! Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the l Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are always taken care of like a queen or king. The communication is superb. The waiting area is always so tidy and nice. There is tv, drinks, snacks, whatever you want. They make you feel so comfortable. The dealership is always sparkling clean, even the shop... it’s insane! People are always holding doors open for you, greeting you, making sure you are taken care of, getting stuff out of your car and transferring to the complimentary loaner they provide, which is always so nice. Thank you Sewell for taking care of me and my family and of course my beautiful Cadillac Escalade. We love y’all and appreciate you ?? More
by Erin K
Employees Worked With
Matt Mowrey
