Sewell INFINITI of Dallas

Being 24 and just graduating from college, this was my 1st experience in buying my 1st vehicle. I had always heard such great things about Sewell, and was set on purchasing a vehicle from them. We had 1st experience in buying my 1st vehicle. I had always heard such great things about Sewell, and was set on purchasing a vehicle from them. We had been in contact by email and phone for about 2 weeks (because I was out of town), and we had made arrangements that the one weekend I had free, I would make the 6 hour drive to Dallas to purchase an Infiniti FX35. When I got there, the salesman was too busy with a "doctor," even though we had an appointment with her. In the meantime, we were set up with a different salesman that was completely clueless about the vehicle we were interested in and constantly walked around with a "cheat sheet" because she didn't know any answers to our questions. Many different people at the dealership, including some of the managers, made many promises they couldn't keep. I was furious I wasted my time here, and was on the verge of tears after leaving because the process was so stressful. Even after showing the sales managers emails I received from the particular salesman stating what they could do for me, they didn't do a thing to help resolve the issues at hand. One of my friends used to be employed by Sewell and let me know the actual negotiation range the salesmen have to work with, yet they wouldn't negotiate a single penny on the cost of any used FX35's. I felt very taken advantage of and could not have had a worse experience here. I ended up going to Crest Infiniti in Plano and purchased a brand new 2010 FX premium pkg for around the same price Sewell was trying to sell me a 2007-2008 Fx. I will never bother going here again and would not recommend it to anyone! More

This was the second purchase we have made from Sewell Infiniti. First experience was good - this experience was even better. Conversed over the internet with Scott before going to Dallas to look for a Infiniti. First experience was good - this experience was even better. Conversed over the internet with Scott before going to Dallas to look for a vehicle. He was such a pleasure to deal with both over the internet and in person. Traded in a SL Mercedes on the new Infiniti G35 - which just happened to be the one on the showroom floor. Scott had to move all the vehicles on the showroom floor to get to the one we wanted - but did it himself. He had our paperwork done - we gave him a check for the beautiful car and we noticed several small bubbles in the tinting on the passenger side window. He had the tinting redone - and make ready done within an hour. He went over everything we needed to know about the vehicle and we were on our way home. It was a "Miller Moment" - it just doesn't get any better than that!!! More

I would like to thank Erica Curry for making my new car experience pleasurable. I had read and heard stories about how dealerships attempt to pressure consumers to purchase vehicles; however at Sewell I fe experience pleasurable. I had read and heard stories about how dealerships attempt to pressure consumers to purchase vehicles; however at Sewell I felt comfortable. This was my first experience and I did not feel pressured. I was amazed at how knowlegdable Erica was about the G37 Sport coupe. She also gave me more options that I had not fully considered. I was able to get the car that I was looking for with all of the options. The process was painless and enjoyable. I was very impressed how thourough Erica was when I picked up my vehicle. She truly made me feel as though I was her number one priority at that time. I did not feel rushed and she allowed my friend and I to ask her questions. If there was something that I did not understand she reviewed the information. I have choosen to rate all the above categories a 5 because this truly was a FANTASTIC experience for me. Jack Chen with the finacial department was also excellent and allowed me to take my time reviewing the paperwork as well as answering all of my questions. I was also set up with Troy Dunn when it is time for me to come in for services. I did not know that Sewell provided additional services to ensure customer satisfaction. I would recommend Sewell and Erica to anyone who is considering to purchase an Infiniti. In fact, my friend who came for support will soon become an Infiniti customer. I look forward to furture endeavers with Erica, Jack, Troy and Sewell. More

I have purchased two new cars from Scott Shaw at Sewell Infiniti and have had both cars serviced there, even after I moved from Dallas to work in Austin and then in San Antonio. The dealership is the best Infiniti and have had both cars serviced there, even after I moved from Dallas to work in Austin and then in San Antonio. The dealership is the best I've ever dealt with in terms of both new car sales and vehicle service (and that includes the great Sewell Lexus dealership in Dallas, where I've also done business.) I have driven to Dallas (from Austin and San Antonio) to buy cars from Scott and get them serviced at Sewell because no other dealership comes close to the service they provide. They treat me fairly and honestly, they know their products, the dealership facility is spotless and comfortable, they always have loaner cars available, and every employee from the person who greets you in the garage to the cashier who checks you out is competent and treats you with respect. However, no employee could be any better than Scott Shaw. He is knowledgeable, personable, helpful without being pushy, and a really nice guy. He even drove my last new car to Austin to deliver it to me. I'll bet everyone who buys a car from Scott thinks that he has become a friend - and they're probably right. Every time I am in a business meeting where customer service is discussed, I mention Sewell Infiniti as the business model for how to do it right. More

My experience with the Sewell dealership was wonderful. My salesperson, Ron Lewis, was very professional and knowledgeable. He was patient and really explained all our options and features of the vehicles My salesperson, Ron Lewis, was very professional and knowledgeable. He was patient and really explained all our options and features of the vehicles we were looking at purchasing. Our entire experience at Sewell was wonderful from when we walked through the door until we drove away in our new vehicle. We felt like we were part of the Sewell family. I highly recommend Sewell and Ron Lewis. More

Sewell is an exceptional dealership driven by excellent customer service. My husband and I drove 100 miles just to buy an Infiniti from the Sewell family of dealerships. Our Sales Associate, Erica Curry, customer service. My husband and I drove 100 miles just to buy an Infiniti from the Sewell family of dealerships. Our Sales Associate, Erica Curry, greeted us with a friendly smile and a wealth of knowledge on the Infiniti brand. She spent the day with us test driving an Infiniti QX56 and explaining everything we would need to know about this SUV. Erica worked with us to get the best incentives Infiniti had to offer. She was a true joy to work with for the entire day! When we drove off in our new Infiniti we truly felt that we had joined the Sewell family. Erica followed up with us later in the week to make sure that we were having a great experience with our new QX56. As far as Excellent Customer Service goes Sewell definitely wrote the book on it! I highly recommend Sewell Infiniti. If you want an extremely professional and knowledgeable Sales Associate that makes buying a new car a fun adventure then ask for Erica Curry. She will make buying a new car an exceptional experience. More

I visited Infiniti dealerships. Twice visited and emailed several times in Austin, Texas through 2009, and once in Little Rock, Arkansas, after the deal was very firm from Dallas' dealership. My wife and I v several times in Austin, Texas through 2009, and once in Little Rock, Arkansas, after the deal was very firm from Dallas' dealership. My wife and I visited our local Nissan dealership in Midland, Texas, for a Maxima. All the dealerships were friendly and welcoming, the Dallas Infiniti building and personnel helped my wife and I feel as though we had walked into a fine welcoming home. We were welcomed with a good balance, not too much attention, but just what felt comfortable. I had emailed and spoken to sales folks in Austin and (D.D. in)Dallas. I was a very slow shopper because it took a while to save the cash on my end and also get a good price from a dealership. At Dallas Infiniti, D.D. was available and patient. The process of making the purchase, signing forms and the personal check was not at all stressful or rushed. Once done, D.D. showed his heart as a teacher as he walked my wife and I through the electronics and features of our new car. I will most likely go back to Dallas, from Midland for important warranty service. For some things I may use my local Nissan dealer. It would be thrilling to have an Infiniti point here in Midland. We actually have roads which are designed for 80 mph travel! The car ... is like driving a land speeder ... The car's special scratch healing finish is remarkable. Thank you for asking. Herb More

Allison was very professional and helpful. This is the third infiniti that I have bought from her, and I expect to get more in the future. I have recommended the dealership to everyone that asks. I also third infiniti that I have bought from her, and I expect to get more in the future. I have recommended the dealership to everyone that asks. I also use Sewell Infiniti for service and have been totally satisfied with their work and the ease of getting and returning a loan car. More

I've never been a "car" person. I normally keep a car for about 8 yrs, so before buying a new one, I do my homework. I had an Acura TL, and was considering just buying a new one, when a friend mentioned for about 8 yrs, so before buying a new one, I do my homework. I had an Acura TL, and was considering just buying a new one, when a friend mentioned how great the Infinity was. I stopped by Sewell Infinity one day in 2007, and met Scott Shaw. I was very impressed, and Scott was very patient! I test drove several models from the G35 to the FX35... and fell in love. I am the proud owner of an FX35, and the only way I would give up this vehicle is to upgrade to the new FX. Scott was never too busy to help me with my calls and questions about the cool technology I was so unfamiliar with, and now couldn't live without. I love Sewell Service, my FX, and I'm happy I've found my car salesman 'for life', Scott Shaw. More

I bought my Infinit G35 in 2005 from Scott Shaw. The buying process was comfortable and efficient. Over the length of time that I owned the car I could call or email Scott with any question or concern a buying process was comfortable and efficient. Over the length of time that I owned the car I could call or email Scott with any question or concern and he was very quick to respond and always helpful. More