Shaker's Family Hyundai

The sales representative that worked with us was very helpful. Andrew H. was knowledgeable about the car we were looking to buy - the Kona EV. helpful. Andrew H. was knowledgeable about the car we were looking to buy - the Kona EV. More

If I could give this dealership 0 stars I would. We've given them three chances and today was the last straw. All three times we went to this dealership we were interested in the Kona EV. The first two ti given them three chances and today was the last straw. All three times we went to this dealership we were interested in the Kona EV. The first two times (2019 & 2020) we went to them we worked with a salesman named Angel. Both times he was not knowledgeable about the Kona EV and was providing incorrect information when we asked questions about said vehicle. The second time he worked with us we were at the dealership for almost 3 hours, mainly because he forgot about us, and we sat waiting for the dealer plate so we could test drive the vehicle. At this point we were fed up and decided not to move forward. Fast forward to our current experience today with Danielle, the internet sales manager. Now you would think we'd learn our lesson having now two bad experiences, but we chalked it up to our experiences with our original salesman. So we gave them another chance as they were the only one with a 2022 Kona EV in stock locally. I scheduled a test drive for this morning and confirmed twice with Danielle throughout our communications that the 2022 Kona EV was still in stock. After we spent 20 minutes working with Andre, we were told that the 2022 Kona EV was not in stock and had been delayed. Due to that we chose to leave as we weren't interested in the 2021 model. Upon our exit we went over to Danielle to follow up and she stated "The model sold this week, I apologize for not contacting you." We saw this as unacceptable, especially after I let her know we had poor experiences the first two times. We were assured this would be a much better experience. When we said we were upset with our now third poor experience with this dealership and that we would be providing a negative review, Danielle's response was "Sure, go ahead" without even attempting to rectify the situation. As we turned to leave she said VERY condescendingly "have a nice day (as her coworkers chuckled behind our backs)." This has definitely ruined our relationship with the dealership and it's also soured the brand of Hyundai itself for us. BUYER BEWARE. More

When u bring a car to the dealership & ur told its covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before they fix it that its not covered so ur not surprised. Dealerships & their service departments are nothing but a joke. More

Our sales rep was courteous, knowledgeable, professional and had a positive attitude. We highly recommend Rodrigo. and had a positive attitude. We highly recommend Rodrigo. More

I had the absolute BEST experience at Shaker’s Hyundai in Watertown. Initially I brought in my Santa Fe to get work done, and the customer service was just above and beyond. All the staff are super friendly, Watertown. Initially I brought in my Santa Fe to get work done, and the customer service was just above and beyond. All the staff are super friendly, and they really just put your needs and safety first rather than trying to make money off you. While I wasn’t in the market for a new car, they reached out to me and offered me a generous appraisal on my Santa Fe. So I decided why not, and I went in to see what my options were. From the moment you step in the door everyone at Shaker’s made you feel welcome. I had the absolute best salesman (Rodrigo) and he made it so simple and actually pretty fun to buy a new car. I was hesitant to jump into a new vehicle, but he took the time to walk me through all the information, answered all my questions, and explained everything in a way that made sure I understood everything I needed to know before buying a car. Not to mention he’s such a friendly person and was so easy to talk to! He made my car shopping experience one of a kind and I would absolutely recommend everyone going to him if they’re in the market for a new car. More

The place is clean. The staff were professional and everything was run very efficiently. A nice line up of cars priced reasonably. I recommend them. everything was run very efficiently. A nice line up of cars priced reasonably. I recommend them. More

Easy online arrangements - our one day visit and pick up was extremely smooth. We traveled over 67 miles from our home to capture car and color of choice. Internet manager Danielle Grasso gave us handy tips was extremely smooth. We traveled over 67 miles from our home to capture car and color of choice. Internet manager Danielle Grasso gave us handy tips how to monitor their website and we lucked out being first to put deposit down after having lost out on 3 other vehicles in state of CT. FINANCE went well due to our high credit rating. Sales Consultant Shantelle Diaz was congenial and helpful answering all our concerns and even followed up 4 days later offering any assistance with new vehicle. Lastly, the Technical Orientation Assistant Sean Morkey was Extremely Knowledgeable but down to earth with all the car’s abilities. He was such an enthusiastic and a huge life saver employee ensuring us we had such a safe smart vehicle which could practically drive itself. Remember we had to drive this TECH TOY 67 miles home👏👏Well Done to the team we had! This was our very first nonAmerican we have ever purchased or leased. We certainly will recommend the HYUNDAI & Shakers Family Dealership!!!!! More

Great service. Would recommend to anyone. No problems. Easy to work with. Easy to access location. Easy to work with. Easy to access location. More

From my first call to meeting the sales and the owner all the way to the business office, everything went so smoothly and efficient. I’m also so happy with my new EV! Thanks team. the way to the business office, everything went so smoothly and efficient. I’m also so happy with my new EV! Thanks team. More

Great job by Shantelle Diaz sheparding me through the purchase process for my new Kona EV. The entire Shaker's team has a focus on customer satisfaction. purchase process for my new Kona EV. The entire Shaker's team has a focus on customer satisfaction. More