Shaker's Family Hyundai

The service center is severly understaffed and it takes way too long. I would much rather drop my car off, but they don't have any loaner cars available. way too long. I would much rather drop my car off, but they don't have any loaner cars available. More

We felt that we were treated very well overall. Shantelle did an amazing job throughout the sales process. We will buy another vehicle from Shakers. Shantelle did an amazing job throughout the sales process. We will buy another vehicle from Shakers. More

Great service. Great people. Nothing else to say. Close to home dealership is very important to me. Great people. Nothing else to say. Close to home dealership is very important to me. More

i did like the feeling of the presure to buy a warranty. i also did not get all i thought my car was getting as i had to order and the one i test drive was different. i also did not get all i thought my car was getting as i had to order and the one i test drive was different. More

Service team was great. Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience was great 😃 More

Clean, patient, slow, long wait time for a scheduled appointment, no clear explanation for work appointment, no clear explanation for work More

Very well organized service team . Prompt and on time service . Liked how easy it was to check in and out . Prompt and on time service . Liked how easy it was to check in and out . More

Ondre and Jordan did a fantastic job going over the Hyundai Ioniq 5 with me. It is a dream to get an electric car. It has amazing handling so far and it is very quiet. Ondre worked hard to swap the car Hyundai Ioniq 5 with me. It is a dream to get an electric car. It has amazing handling so far and it is very quiet. Ondre worked hard to swap the car for me. Jordan picked me up from my house to get to the dealership. Jessica did a fantastic job going over the finances with me. The manager at Shaker's Hyundai was also very kind and helpful in this transaction. Thank you very much! Glad to be a customer. More

While I admit the staff in the service department are very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brou very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brought my car in. It always takes weeks to get an appointment and to have to come back at a later date because they don't have the appropriate parts at the time of my appointment is not acceptable, nor is not being able to reach anyone in the service department in spite of numerous calls. I've been inconvenienced more than once and feel that Shaker would benefit from hiring a designated person to answer the phones in the service department and also have someone check prior to appointments that the parts required for the service call are in stock. My latest incident was a recall issue for a specific part that should have been in inventory but somehow it wasn't, and I wasn't notified about it until 10 minutes before they closed the service department. It's a waste of your time and mine if I bring my car in but Shaker is unable to service it because the promised parts aren't there. I was told I'd receive a discount for my inconvenience but upon picking up my vehicle at a later date I did not see any such discount. To be honest, if I had another dealership I could visit, I would, but this one is in the same town where I live and most convenient. Shaker is definitely understaffed and it's not good for business. More

Had a positive experience with every one I interacted with. Xavier was knowledgeable and friendly and the finance process was easy. with. Xavier was knowledgeable and friendly and the finance process was easy. More