Shaker's Family Hyundai

Had a positive experience with every one I interacted with. Xavier was knowledgeable and friendly and the finance process was easy. with. Xavier was knowledgeable and friendly and the finance process was easy. More

Service time it took for an oil change was excessive. Dropped off at 9 am and never got a call and tried calling several times with no answer. Went there to check on status and almost 5 hours later it w Dropped off at 9 am and never got a call and tried calling several times with no answer. Went there to check on status and almost 5 hours later it was just going in and only because the person in service went back there. Totally unacceptable service. More

On every occasion that I have had service needs, Shaker's Family Hyundai has made me feel like I am important to them as a valued customer. Also I am always taken care of promptly. I am so happy I decided to Family Hyundai has made me feel like I am important to them as a valued customer. Also I am always taken care of promptly. I am so happy I decided to buy a Hyundai particularly from Shaker's Family Hyundai, and the waiting room is Immaculate! More

It was a bit confusing at first. Kept switching cars on me very frustrating. With recall and stuff Kept switching cars on me very frustrating. With recall and stuff More

Does not care about client delight. Even though my insurance co mailed a check i had to pay out of pocket because check not received yet. My insurance company was very surprised this ha Even though my insurance co mailed a check i had to pay out of pocket because check not received yet. My insurance company was very surprised this happened as was I More

Shantelle & Charlie were both very professional and kind. They are certainly an asset to the company. I would recommend them to anyone. They actually became friends in the short time that we spent together. They are certainly an asset to the company. I would recommend them to anyone. They actually became friends in the short time that we spent together. Great job Cory for hiring people that know how to deal with customers. Thanks again, Bill Hale More

Mitch and Amy in the service department are knowledgeable, friendly, and great at keeping you aware of what's going on and giving expectations. knowledgeable, friendly, and great at keeping you aware of what's going on and giving expectations. More

Unsatisfied . Took way to long to find out about my car. I’m very unhappy Took way to long to find out about my car. I’m very unhappy More

I am shocked at how my daughter was treated by the service department, I will no longer be a car buying customer. service department, I will no longer be a car buying customer. More

My car was taken there because my car was broken into. Got an estimate and was told my car would be ready in 3 weeks. I go to the dealership because I kept calling for an update and left messages and ne Got an estimate and was told my car would be ready in 3 weeks. I go to the dealership because I kept calling for an update and left messages and never got a response back. I show up and I’m told that they are still waiting for parts and that I needed to be patient. My car was left outside when there was 2 rainstorms. The back of my car now has mold due to rain going in from the back window. It’s been 3 weeks and my car is still not ready so I looked for another place to get it fixed. Im told I cannot get my keys because I would have to pay 20% for parts that had been ordered. I called the insurance and I’m told that they have already been paid and there should be no reason why it’s taken so long to fix. Long story short they are unprofessional. I ended up leaving with my keys once I called my layer and insurance company. Would not recommend with this new staff. Oh and I never got a loaner because supposedly they didn’t have any and I’m a cancer patient that has a lot of appointments. Highly do not recommend them More