Shaker's Family Hyundai

Quoted a repair price over $500 dollars what another shop quoted me. Price gouging ripoff. quoted me. Price gouging ripoff. More

Transaction went smooth and Paul was very helpful ,nice dealership attentive to my purchase thanks Jim dealership attentive to my purchase thanks Jim More

Just bought a hybrid Sante Fe from Paul C. Couldn’t be happier with the way we were treated. Paul was great to deal with and very helpful and patient through the whole process. Jordan showed u Couldn’t be happier with the way we were treated. Paul was great to deal with and very helpful and patient through the whole process. Jordan showed us the features of the vehicle. We would highly recommend Paul and Shaker Hyundai Jeanine and Mike Audette More

Just bought a 2022 Ioniq 5 from Shaker Hyundai. Paul C was incredibly helpful, knowledgeable and patient throughout the process. This was my first new car purchase (at 60yo!!) and this is a very t Paul C was incredibly helpful, knowledgeable and patient throughout the process. This was my first new car purchase (at 60yo!!) and this is a very technologically complicated vehicle. A 2nd Ioniq certified salesman spent about 45 minutes walking me through every aspect. There were horror stories of dealers upselling this car for thousands more than MSRP but my car was exactly what I expected. Highly recommend the car and dealer. More

The sales representative that worked with us was very helpful. Andrew H. was knowledgeable about the car we were looking to buy - the Kona EV. helpful. Andrew H. was knowledgeable about the car we were looking to buy - the Kona EV. More

If I could give this dealership 0 stars I would. We've given them three chances and today was the last straw. All three times we went to this dealership we were interested in the Kona EV. The first two ti given them three chances and today was the last straw. All three times we went to this dealership we were interested in the Kona EV. The first two times (2019 & 2020) we went to them we worked with a salesman named Angel. Both times he was not knowledgeable about the Kona EV and was providing incorrect information when we asked questions about said vehicle. The second time he worked with us we were at the dealership for almost 3 hours, mainly because he forgot about us, and we sat waiting for the dealer plate so we could test drive the vehicle. At this point we were fed up and decided not to move forward. Fast forward to our current experience today with Danielle, the internet sales manager. Now you would think we'd learn our lesson having now two bad experiences, but we chalked it up to our experiences with our original salesman. So we gave them another chance as they were the only one with a 2022 Kona EV in stock locally. I scheduled a test drive for this morning and confirmed twice with Danielle throughout our communications that the 2022 Kona EV was still in stock. After we spent 20 minutes working with Andre, we were told that the 2022 Kona EV was not in stock and had been delayed. Due to that we chose to leave as we weren't interested in the 2021 model. Upon our exit we went over to Danielle to follow up and she stated "The model sold this week, I apologize for not contacting you." We saw this as unacceptable, especially after I let her know we had poor experiences the first two times. We were assured this would be a much better experience. When we said we were upset with our now third poor experience with this dealership and that we would be providing a negative review, Danielle's response was "Sure, go ahead" without even attempting to rectify the situation. As we turned to leave she said VERY condescendingly "have a nice day (as her coworkers chuckled behind our backs)." This has definitely ruined our relationship with the dealership and it's also soured the brand of Hyundai itself for us. BUYER BEWARE. More

When u bring a car to the dealership & ur told its covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before they fix it that its not covered so ur not surprised. Dealerships & their service departments are nothing but a joke. More

Our sales rep was courteous, knowledgeable, professional and had a positive attitude. We highly recommend Rodrigo. and had a positive attitude. We highly recommend Rodrigo. More

I had the absolute BEST experience at Shaker’s Hyundai in Watertown. Initially I brought in my Santa Fe to get work done, and the customer service was just above and beyond. All the staff are super friendly, Watertown. Initially I brought in my Santa Fe to get work done, and the customer service was just above and beyond. All the staff are super friendly, and they really just put your needs and safety first rather than trying to make money off you. While I wasn’t in the market for a new car, they reached out to me and offered me a generous appraisal on my Santa Fe. So I decided why not, and I went in to see what my options were. From the moment you step in the door everyone at Shaker’s made you feel welcome. I had the absolute best salesman (Rodrigo) and he made it so simple and actually pretty fun to buy a new car. I was hesitant to jump into a new vehicle, but he took the time to walk me through all the information, answered all my questions, and explained everything in a way that made sure I understood everything I needed to know before buying a car. Not to mention he’s such a friendly person and was so easy to talk to! He made my car shopping experience one of a kind and I would absolutely recommend everyone going to him if they’re in the market for a new car. More