Shaker's Family Hyundai - Service Center

Horrible service. They never answer the phone and when you leave a message they don’t return your call based on what you’ve said in your message. They never answer the phone and when you leave a message they don’t return your call based on what you’ve said in your message. More

I booked back in May for a first appointment service of oil change and tire rotation...they gave me Thursday July 6th so I could go to work after.... The same appointment for my new Honda civic was an hour oil change and tire rotation...they gave me Thursday July 6th so I could go to work after.... The same appointment for my new Honda civic was an hour and fifteen minutes....THREE HOURS AND FIVE MINUTES... I'm even giving u ten extra minutes for xxxxxxx around at the end..... people make appointments far in advance so their daily life isn't screwed up.... Totally unacceptable to me or anyone that hears this story. I know my maintenance is included with my purchase of this 56k vehicle....but hey I played the game booked far out with a bad ending.....all your employees were caring and nice , but this was bs....I would like some sort of compensation and anxious for a Manager contact me....thank you for your time John More

I have nothing but great things to say about this dealership!!Everyone was exceptionally kind..even when they were extremely busy!!! Keep up the great service👍 dealership!!Everyone was exceptionally kind..even when they were extremely busy!!! Keep up the great service👍 More

Great max the service manager was a big help was in and out will be back out will be back More

Brought car in night before told them car needed to be ready by 3 pm. 430 we were still waiting. Thank god there are other hyundai dealers near me ready by 3 pm. 430 we were still waiting. Thank god there are other hyundai dealers near me More

Always professional and friendly. I would recommend shakers to my friends and family. This is my 2nd purchased from shaker and I would continue going to them for my next car. I would recommend shakers to my friends and family. This is my 2nd purchased from shaker and I would continue going to them for my next car. More

very disappointed in my service experience. I scheduled an appointment for an oil change several weeks ago. I brought my car in on 7/26/23 at 9:30 a.m. per my scheduled appointment. I was to I scheduled an appointment for an oil change several weeks ago. I brought my car in on 7/26/23 at 9:30 a.m. per my scheduled appointment. I was told it would take approximately 2 hours. However, my car was not ready for 4 hours. I stayed in the Watertown area for 4 hours and had to waste a half of day of my day off from work. I called at the 2 hour mark and was told I would receive a call back with status. I did not receive a call back. I had to call again at the 3 hour mark.. Very frustrating. More

Again, as I said earlier, there needs to be a mechanic present until closing to eplain problem(s) with auto. present until closing to eplain problem(s) with auto. More

I've had my car serviced in different places but no one ever sent me a video describing the part of my car that was being inspected so I could see for my own self. Plus they vacuumed out my car and wiped i ever sent me a video describing the part of my car that was being inspected so I could see for my own self. Plus they vacuumed out my car and wiped it down inside. Excellent service. More

I arrived for my 10:00 appointment to have an anti theft software update per recall. 2 hrs and 45 minutes later I was able to leave. First, I was told about an array of services my vehicle should have. I be software update per recall. 2 hrs and 45 minutes later I was able to leave. First, I was told about an array of services my vehicle should have. I believe it’s called upselling. I heard them give a young woman an almost identical list. The vehicle was clean. The staff extremely polite . I appreciate the inspection video. More