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Group 1 Ford El Paso

El Paso, TX

4.9
1,381 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,381 reviews

July 29, 2026

Awesome great staff! Even better services, always keeping me updated on my services always great service More

by bacadavid38
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Ruelas
July 28, 2026

The dealership was very respectful and professional. It felt like my feelings, thoughts and needs were heard and not tailored to their needs but mine. They heard what I want and gave me what I needed. I More

by marcoreyes13
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2026 -

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!

July 27, 2026

Monica was our service advisor and she far exceeded our expectations. She was attentive and provided answers to all our questions. I hope we are able to do businesses with her in the future. More

by andres.h.54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica from service department
Jul 29, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2026

With coupon is low price but to much time waiting almost three hours the waiting room is very nice. More

by Guicho
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Recommend Dealer
Yes
Employees Worked With
Services department
July 26, 2026

I’m always happy with the way they repair my car. They’re courteous and consistent. I highly recommend Group 1.for your automotive needs. More

by Terryhrct
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Caraveo
Jul 28, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 25, 2026

I always prefer this dealership because they always give me choices and they always provided me a great customer service! More

by dinamesta
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Monica Salom
Jul 28, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2026

Great service from Monica. Took care of my vehicle without an appointment and was completely in a timely manner. Thank you More

by dannyzsotelo81
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Monica
Jul 25, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2026

Great customer service from Emilio and Damian! They made the entire experience enjoyable and never made me feel rushed or pressured. Both were extremely knowledgeable about the vehicles and their More

by jorge_anthonyfire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emilio Andrade, Damian Isais
Jul 24, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2026

Outstandingly fast service! Advisor was more than knowledgeable about my vehicle; plus great customer service! More

by Gerardo Lerma
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Recommend Dealer
Yes
Employees Worked With
Arturo Montes
Jul 20, 2026 -

Group 1 Ford El Paso responded

Hi Gerardo, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

July 17, 2026

Dealer was very professional, nice and respectful, there was a quick service five star se More

by garcelsa29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Salom
Jul 18, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

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