Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,264 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership
View Awards

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 1,264 reviews

March 17, 2026

The service advisor was courteous and professional, provided me with the information needed. Great customer service, thank you. More

by friendly2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, service Department
Report | Print
March 15, 2026

Group 1 Ford El Paso was quick and attentive with keeping me informed on my vehicle every step of the process. More

by aj.8584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
March 14, 2026

Went in for an oil change. Great Service as always! Service Advisor friendly and always helpful. More

by 666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Services advisor
Report | Print
Mar 16, 2026 -

Group 1 Ford El Paso responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 13, 2026

Have been going for years. Great service, friendly staff and very knowledgeable. Always leave happy. More

by homie4249
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Muñoz
Report | Print
Mar 15, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

Arrived and immediately was helped with my truck! They have a fountain area with lots of choices of drinks. Staff was friendly and the area was very clean. I was out in less than 2 hours and did not More

by fdems911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Holguin 5 star Victor Munoz 5 star
Report | Print
Mar 15, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 12, 2026

Great overall assistance from Jessica. She went above and beyond to explain the needed service we needed in our vehicle. More

by hernandezraul12.rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez, service dept.
Report | Print
Mar 14, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff Jessica to be so supportive during your experience here at Group 1 Ford El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2026

Amazing service! I got my oil change service done and it went great! Thank you Ford! More

by Maria Teresa Palacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2026 -

Group 1 Ford El Paso responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 11, 2026

Very good helping people nice helpful five star specially victor mun̈Oz he helped us a lot More

by franky.araiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor mun̈oz
Report | Print
Mar 14, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

March 10, 2026

They have a clean and accommodating waiting area. The service was very friendly and efficient. More

by bcrews43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
March 10, 2026

Respectful, fast, assuring and a great experience. Jesus “Chuy” Rosales was outstanding will do all my service here if he is my advisor. Thank you for taking care of me. More

by mtdudley.tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus “ Chuy” Rosales
Report | Print
Mar 13, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
127