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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,423 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,423 reviews

September 09, 2026

My service writer was awesome. Always helping out. Great service. 👍 l will recommend Jerry anytime. Great service. More

by eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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September 09, 2026

Very friendly staff, they took the time to answer all my questions, and the sells man Nathan was very nice and he didn’t rush me to make a decision More

by Arturo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan
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Sep 09, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2026

Staff there are awesome. Appointments are required for service but that’s out of control. I had an appt at seven and apparently so did 50 other people. Took 3 hours for oil More

by Placenciaeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria
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Sep 09, 2026 -

Group 1 Ford El Paso responded

Thank you for sharing your feedback and for praising our team's customer service and work quality. We want to clarify that our appointment slots represent your check-in time with a service advisor to review your vehicle's needs, rather than the start time for technician labor in the bay. That said, a 3 hour wait for an oil change is longer than we strive for and we appreciate your patience while we worked through the morning check-in rush. We hope to see you again for an even smoother experience. Lorenzo Vargas Service Director Group 1 Ford of El Paso lvargas@group1auto.com 915-591-8600

September 02, 2026

5 stars! Carlos was extremely friendly and made the entire process easy and stress-free. He went above and beyond to help me through a tough situation and mad More

by edwardcarrera1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Carranza
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Sep 08, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass your comments to the Carlos at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

Needed a service done by a certain time that day and they delivered as promised. More

by Tlyon66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez
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Sep 08, 2026 -

Group 1 Ford El Paso responded

Hi, thank you so much for your positive comments about Group 1 Ford El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

September 02, 2026

Brought in truck for oil change and rotate. Got back in reasonable time with no issues More

by iamasped96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Print
Sep 07, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

September 02, 2026

After 15 years with a different dearlership in town, making the change was made very easy and rewarding thanks to the Group 1 team. More

by digarduno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Elvis, Sasha Martínez
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Sep 03, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2026

Very fast on the deal thanking there time to show me all vehicles and getting me on what I want thanks 2 👍🏼👍🏼 up More

by Kleevmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 03, 2026 -

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2026

I was kept very well informed of the status and issues on my truck. Also, the diagnosis and estimated time of repair. More

by Taz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 04, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2026

My experience with the service specialist was very pleasant. She took the time to ask questions about my needs with the truck I was getting serviced. She was extremely polite.and professional. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer sanchez
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Aug 31, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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