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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,373 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,373 reviews

July 18, 2026

Outstandingly fast service! Advisor was more than knowledgeable about my vehicle; plus great customer service! More

by Gerardo Lerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Montes
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Jul 20, 2026 -

Group 1 Ford El Paso responded

Hi Gerardo, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

July 17, 2026

Dealer was very professional, nice and respectful, there was a quick service five star se More

by garcelsa29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

July 17, 2026

Alexis did an outstanding job getting my work truck serviced. I would recommend Group 1 More

by Javier.Arriola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holquin
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Jul 18, 2026 -

Group 1 Ford El Paso responded

Hello, thanks for your praise and kind comments about Alexis. Thanks again for the recommendation, and have an amazing day!

July 16, 2026

Always treated with great customer service and great communication on the service need it and assistance. More

by Jhernandezsr1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Howard
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Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words! We strive to provide exceptional customer service and clear communication with our clients. We appreciate your support and look forward to serving you again!

July 15, 2026

Arturo Montea, My service advisor, Went beyond expectation while dealing with my F150's Engine replacement. I would highly recommend the service department for any and all needs. More

by sparaciojoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Montes
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Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Thanks for the recommendation, and have an amazing day!

July 15, 2026

Very professional and helpful especially Mike he helped get the vehicle we always wanted! That the reason we have always gone there excellent service always More

by Pudge5585.vr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2026

Eduardo Rueles, service advisor is excellent in explaining the needed service for my car. His personality is a good fit for his position. More

by diblerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Rueles
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Jul 17, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out to us if there's anything more we can do!

July 15, 2026

Clean, professional, soda machine, quick, easy, fast! Couldn't have been a better experience. Thanks! More

by jpsantiago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Saldana
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Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

An excellent dealership who takes pride in treating customers with respect while providing excellent customer service More

by neal.rebuck
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Munoz
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Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, we are so happy to read such a great review about Group 1 Ford El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Quick and to the point, good service and great staff, fifteen years using this dealership More

by mwdmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Group 1 Ford El Paso responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

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