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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,347 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,347 reviews

June 17, 2026

I have always received great service from the Group 1 Service Department. Alexis was very helpful and tried to save me money. He even checked to see if I had a warranty. I appreciate they were able to fi More

by EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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June 16, 2026

The service advisor was attentive and responsive to all my questions and kept my well-informed on the services performed on my vehicle. More

by nvalentine1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

All good. Solid shop. Diligent and professional. Been taking my vehicle to them for a few years and I have no plans to change. More

by dejected_jedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 16, 2026

Service was quick, convenient, and exceptional. Eduardo and the rest of the Group 1 Team did a great job More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

First experience with them,I don't have an idea how to rate them yet because I haven't dealt passed the sale. More

by bkr1varela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Avila
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Thank you for your feedback. We appreciate the opportunity to earn your business and are glad your initial experience was positive. We understand that ownership is where the full experience is measured, and we look forward to continuing to support you and exceed your expectations moving forward.

June 14, 2026

Everything went smoothly, the staff was professional and polite I'm glad I came back to see how things were under the new ownership More

by G.Curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 16, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2026

Very informative and fast service. Alexis was very helpful for my cars needs and made the whole process easy More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis H
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Jun 15, 2026 -

Group 1 Ford El Paso responded

Hi Sam, we're happy you found our staff Alexis to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2026

Fast and friendly service good experience. I was kept informed about the issue with my car. More

by jmrms727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria.
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Jun 14, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2026

Honestly one of the best experiences I could of had at a dealership, they had my car ready pretty fast. More

by edwin_hutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Ford El Paso

June 11, 2026

Very professional, clean and the service advisor was fantastic. She kept me informed of everything that was going on. Her name was Adria. She does an excellent job. Thank you. More

by lawells124
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adria Gonzales
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Jun 11, 2026 -

lawells124 responded

Ms. Gonzales couldn't have been better. Very attentive and let me know about the progress of my service. Very clean dealership.

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