Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
1,181 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership
View Awards

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 1,181 reviews

December 27, 2025

Group 1 Ford took care of me as soon as I arrived. Thay kept me informed throughout the process. More

by glopez9571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Dec 29, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 26, 2025

Good customer service. Very friendly associates. Service department knows what they are doing. Great communication with service writer and technician through app. Very plea More

by marorda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo, Daniel Contreras.
Report | Print
Dec 26, 2025 -

marorda1 responded

Great service.

Dec 29, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 26, 2025

Jerry is an amazing representative at the services. He took good care of my vehicle and recommended only the services my vehicle needed. More

by Waqar ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Dec 26, 2025 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jerry at Group 1 Ford El Paso! Thanks for the recommendation, and have an amazing day!

December 20, 2025

We had excellent service, friendly environment, answer all our questions,and great job, great prices. More

by a.m.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Report | Print
Dec 21, 2025 -

Group 1 Ford El Paso responded

Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 20, 2025

Crew was nice and professional. I didn’t had ant problems and I am happy for their help. More

by artvelarde67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Dec 21, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2025

Maria at service is awsome best service ever. Very warm welcoming and freindly service. Got a ride to pick up my truck. Thank you Maria More

by albertolujangomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Dec 21, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!

December 13, 2025

Awesome job! Great customer service on maintenance service provided by Chuy Rosales and his Group 1 Service team! More

by Titandawg1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
Report | Print
Dec 19, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2025

My service advisor Daniel always explains everything to me so I understand what my vehicle needs. The service there is wonderful and the valet pickup/drop off is very convenient 10 star rating on my exper More

by jessv3669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Report | Print
Dec 19, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found Daniel to be so supportive during your experience here at Group 1 Ford El Paso. We do hope we can be of assistance in the future. Take care!

December 12, 2025

Muy buena agencia para todas sus necesidades , muy profesionales en todos los aspectos, y mucho respeto More

by Junior
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Report | Print
Dec 19, 2025 -

Group 1 Ford El Paso responded

¡Hola! Nos alegra mucho leer una reseña tan positiva sobre Group 1 Ford El Paso. Si necesitan algo más, no duden en llamarnos o visitarnos. ¡Que tengan un excelente día!

December 10, 2025

Customer service was great no complaints here. Just one individual needs to change his demeanor when people walk in. Lorenzo I believe is a shift lead or something like that. Either then that all More

by Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Menna, Jaime Gasca 5 stars
Report | Print
Dec 11, 2025 -

Group 1 Ford El Paso responded

Hello Rodriguez, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
119