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Shamaley Ford - Service Center

El Paso, TX

4.8
724 Reviews

724 Reviews of Shamaley Ford - Service Center

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May 06, 2025

Kay was great! She made sure all my questions were answered and took care of my vehicle right away :) More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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May 08, 2025 -

Shamaley Ford responded

Hi Krista, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 06, 2025

Great service, great price with coupon, and great timing with an appointment. Oh, and the free coffee in the waiting room was good too! Thanks! More

by GT/CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Joe
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May 09, 2025 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please don't hesitate to reach out to us if there's anything more we can do! !

May 05, 2025

Very clean respectful. Fast service and pricing is great. Very people friendly. Kelly was very helpful More

by hazeleyes.vanessa
Recommend Dealer
Yes
Employees Worked With
Kelly
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May 08, 2025 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

May 05, 2025

This dealership has a friendly, dedicated service team. My service manager, Jerry is dedicated to ensuring I receive the best customer service. His attention to detail is remarkable More

by washinc04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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May 06, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 03, 2025

Good visit good service service advisor Jake took care of me went in as a walk-in and they got the job done in a reasonable matter More

by williameskew10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 06, 2025 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 01, 2025

I Fel god and they answer all my questions the mechanic are all professionall I like it 👍👍👍 More

by Tarinjosec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Quintero
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May 02, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2025

I bought my truck from another Ford dealer and it was horrible experience. I went to Shamaley to have it repaired and the experience was very pleasant. I will buy my next vehicle from them. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron service department
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May 01, 2025 -

Shamaley Ford responded

Hello Allan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

Great service. Worked with me and understood. Overall I was happy with the service they provided. More

by villadoangelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
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May 01, 2025 -

Shamaley Ford responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2025

Shamaley Ford Service department is always professional and service providers like Keeosha Durr always ensure the best experience possible. More

by issace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
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May 01, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Keeosha and team! We hope you have a great day!

April 28, 2025

Excellent customer service and professional. Thanks to Jerry Myles. Very please with Shamaleyservice. Exceptional experience with Jerry. More

by nike3277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Apr 30, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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