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Shamaley Ford - Service Center

El Paso, TX

4.8
719 Reviews

719 Reviews of Shamaley Ford - Service Center

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November 06, 2024

They did a great job. Got me in and out for an oil change. Thanks Jerry More

by derralpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Nov 09, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 02, 2024

I dropped my vehicle off on Wednesday afternoon and told them my concern. Thursday afternoon they called and confirmed my concern and were able to fix it and get my truck back to me on Friday. The best thin More

by tlape13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Nov 04, 2024 -

Shamaley Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2024

The service advisor was friendly, professional, and efficient. The advisor notified me of everything that was needed for my vehicle. More

by Roy Atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She went by Kay
Report | Print
Nov 04, 2024 -

Shamaley Ford responded

Thank you Roy for taking the time to let us know how we did. We hope you have a great day!

October 31, 2024

I APPRECIATE YOUR WORK FOR LONG TIME, BECAUSE YOU ARE THE NUMBER ONE IN YOUR SHOP. More

by Oscar sigfrido arrue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CONTRERAS
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Nov 02, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2024

I have been very pleased with Shamaley Ford. Mainly due to Marco Porras, as I always request him because he is a pleasure to deal with. Thank you More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Report | Print
Nov 02, 2024 -

Shamaley Ford responded

Hi Linda, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

Great customer service and amenities. Cleanliness and art that stands out. Good communication about vehicle. More

by asalas20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
Report | Print
Nov 01, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

What an amazing service added to Shamaley Ford! !! They picked up my Explorer, changed the oil, topped off and checked other items, rotated the tires, took care of the recall item and brought my ca More

by lisapelletier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Nov 01, 2024 -

Shamaley Ford responded

Hi, thank you so much for your positive comments about Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 28, 2024

Excellent customer never complain on repairing my 2018 f150 truck. Thank you shamaleyford. I appreciate it More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtley
Report | Print
Nov 01, 2024 -

Shamaley Ford responded

Hi Ricardo, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2024

very helpful and was able to fixed the issue I had that day and got me back on to the road. More

by farmland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Oct 31, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Service was in a timely manner had a damaged tire that was replaced under our warranty. I love they provided me with a lyft driver home so I wouldn’t have to wait for the van that usually drops a lot of p More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Report | Print
Oct 27, 2024 -

Shamaley Ford responded

Hi Cynthia, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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