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Shamaley Ford - Service Center

El Paso, TX

4.8
765 Reviews

765 Reviews of Shamaley Ford - Service Center

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December 05, 2024

Great customer service and great on time! ! Easy to work with. Will be going back More

by Joshuaandrew1498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Dec 06, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Kay was amazing and a life saver. She went the extra mile every step of the way when I was needed quick service. Can’t recommend her enough. More

by samuellindsey08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
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December 02, 2024

My service advisor was in continuous communication with myself. My truck was serviced and delivered as promised More

by erojas0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
Report | Print
December 01, 2024

Tha service at the dealership was the best I ever experienced. From beginning to end I was informed about my vehicle and if it needed extra work I thank them for that More

by Michelleballez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
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Dec 02, 2024 -

Shamaley Ford responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Excellent service, , service department personnel is very help and trying to help with everything is necessary More

by aguirre. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
Report | Print
Nov 27, 2024 -

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2024

They did a good job with the work that they did to my car the Jerry did a good job with his communication and helped me get my car fixed More

by Devon bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
Report | Print
Nov 25, 2024 -

Shamaley Ford responded

Hello Devon, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

Thank you Shamaley for always taking care of us. Mr. Mena and Charlie plus some of the other staff members are amazing. We appreciate you all. More

by Thelma and Ashley Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena and Charlie
Report | Print
Nov 23, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

November 22, 2024

Easy to set up appointment. Curteous personnel. They kept me up to date via text messages or email depending on my preference. The waiting area was well stocked with drinks and More

by focuzt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo, Samantha Kirtley
Report | Print
Nov 25, 2024 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2024

Jerry was wonderful in communicating what was going on with my SUV. I had forgotten to ask for a quick wash and he went ahead and asked for it for me. I really appreciate the quality of work the Tech did More

by Kaitlyn B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Jerry Esmele
Report | Print
Nov 22, 2024 -

Shamaley Ford responded

Hi Kaitlyn, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

I like the service, I always go when I need service on my vehicle. I always have a Ford. More

by Hugo Ronquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 19, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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