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Shamaley Ford - Service Center

El Paso, TX

4.8
710 Reviews

710 Reviews of Shamaley Ford - Service Center

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May 21, 2024

I made a 1030 appt. Took them 2 hours to do simple oil change? Very poor More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

May 21, 2024

They were available to fixed my pickup issues and also answered all questions I had about warranty More

by bullitboy13
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kay and George Olmos
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May 22, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 19, 2024

Took 3 hours for oil change. Took 3 hours for oil change. Took 3 hours for oil change. More

by hnavyfernandez07
Workmanship
Recommend Dealer
No
Employees Worked With
Alex
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the long wait time to have an oil change done on your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director

May 19, 2024

Reason why I gave 5 stars is because they fixed the AC problem of my car More

by Gumo_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 22, 2024 -

Shamaley Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

May 15, 2024

Pick up & delivery was seamless, convenient and everyone was helpful and professional. Highly recommended. Aaron & Sasha did a great job. More

by jimmy.caldera1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha, Aaron
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May 18, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Aaron and Sasha! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 10, 2024

Alexis was friendly and respectful to my requests. He followed up as promised to my text in a timely manner. I won't go anywhere else. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 11, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided friendly and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 08, 2024

Great service! !! Jake was the bomb. Very quick with service and they had all the parts on hand. More

by luis.magdaleno42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 09, 2024 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 07, 2024

They are close by and being a FORD dealer I know that they will have what’s needed fix my truck. More

by jamesains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jereo
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May 08, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 06, 2024

Best CS and ALL employees in service department, especially AARON Wade, are helpful and polite. More

by esther.taylor46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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May 08, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 04, 2024

Excellent customer service. Amazing turn around time for serving such a large community. Eduardo is genuine in character and possesses excellent IPC skills. More

by Ernesto A. II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Report | Print
May 07, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the amazing assistance provided by Eduardo! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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