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Shamaley Ford - Service Center

El Paso, TX

4.8
760 Reviews

760 Reviews of Shamaley Ford - Service Center

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April 07, 2024

Improper installation of vehicle battery. Protective battery sleeve not reinstalled. Engine heat damages the battery. More

by RRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco, unknown service technician
Report | Print
Apr 09, 2024 -

Shamaley Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

April 06, 2024

Chuy is always on top of my maintenance. He knows that truck better than I do! Thank you very much for your hard work. More

by Mr.mgomez1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
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Apr 10, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Chuy provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

Great service. Did a good job. Always rapid with service. Great customer service. No complaint. More

by Pgutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Report | Print
Apr 09, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Very professional people. Every one is very helpful and respectful. Jesus Rosales did an excellent job taking care of my truck. More

by thejabl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Apr 10, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jesus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 02, 2024

The service was quick and excellent. They kept communicating with me in every step. Thanks to Eduardo for the excellent service! More

by Juan T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Report | Print
Apr 05, 2024 -

Shamaley Ford responded

That's great to hear! We're glad that you had a quick and excellent service experience and that Eduardo provided you with such great service. Eduardo and the team appreciate your kind words and your business!

April 01, 2024

Great place for all your service needs. I took my vehicle in for an oil change and it was completed promptly. More

by gpagma16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Apr 05, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

There service department personnel always provide accurate wait times for the service being performed. The price for services are always reasonable, especially when it comes to routine oil change ser More

by ahaguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Pablo Vall
Report | Print
Apr 04, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the service department at Shamaley Ford! It's great to hear that they provide accurate wait times and offer reasonable prices, especially for routine oil change services. We're glad that you've found our pricing to be lower than other places. It's also reassuring to know that if any issues arise, Shamaley Ford is quick and hassle-free in correcting them.

March 29, 2024

Great service team specially Aaron wade, will definitely go back to take our whole fleet More

by amador.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron wade
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Apr 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

Jessica Dominguez (service advisor) is super attentive & professional..I would most definitely recommend Jessica @ Shamaley Service. Thank you Mike Franco More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
Report | Print
Apr 04, 2024 -

Shamaley Ford responded

You're welcome! We're glad to hear that Jessica Dominguez provided you with attentive and professional service at Shamaley Ford. Thank you for recommending her. We appreciate your feedback and your business!

March 26, 2024

Service advisor Javier Eduardo is exceptional young man. .Service on my vehicle was performed to my complete satisfaction.Dealership is clean well appointed with the right amenities, will definelty come back More

by malugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAVIER EDUARDO
Report | Print
Apr 03, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Javier provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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