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Shamaley Ford - Service Center

El Paso, TX

4.8
724 Reviews

724 Reviews of Shamaley Ford - Service Center

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February 05, 2024

Like always very attentive to customers. I scheduled service appointment for 7:30. Usually when I schedule it it takes an hour or so. This time I was surprised it took 2 and a half ours. More

by BEURENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Pablo
Feb 08, 2024 -

Shamaley Ford responded

Thank you for your feedback. We appreciate your patience and understanding. We value your business and look forward to serving you in the future. Safe travels!

February 04, 2024

Todays service was awesome. Quick and very communicative about any issues with my F250. Always very professional and friendly.... Thank you!!! Will be here again for sure. The More

by aaronmed1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Feb 08, 2024 -

Shamaley Ford responded

We're thrilled to hear about your awesome service experience with your F250 today. Quick and effective service, along with clear communication, is what we aim for. Thank you for your kind words, and we'll be more than happy to assist you again in the future. Safe travels!

February 03, 2024

The dealership was fast friendly and helpful I needed an oil change that was gonna take a while so they got me a Lyft to take me home and back no problem More

by Qwerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carillo
Feb 08, 2024 -

Shamaley Ford responded

We're delighted to hear about your positive experience with our dealership's fast, friendly, and helpful service. Safe travels, and thank you for choosing our dealership for your service!

February 02, 2024

Great customer service quality work great prices. I highly recommend this dealership for all of your car needs. More

by edluc79915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Feb 08, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

Alexis was great as usual. Very communicable and quick with my service and any issues I had. More

by jessica.lubbers9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Feb 08, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Great service and excellent quality customer service, Jose Carrillo the best person in Ford dealership More

by Gerardiflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carrillo
Feb 02, 2024 -

Shamaley Ford responded

Thank you for your kind words! We're thrilled to hear that you received great service and excellent customer service from Jose at Shamaley Ford. We'll be sure to pass along the compliments. Safe travels in your Ford!

January 31, 2024

Aaron Wade is a very nice man and I really like his sincerity and his friendliness. I would like him to take care of me every time I come to the dealership for services. I am glad to have my recall More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Feb 02, 2024 -

Shamaley Ford responded

We're pleased to hear about your positive experience with Aaron in the service department! It's great that you appreciate his sincerity and friendliness. Thank you for sharing your feedback about the vehicle washing service. We value your satisfaction and look forward to providing you with excellent service in the future!

January 30, 2024

Jesus Rosales is the best service advisor! Always a pleasure. Never had a problem and he’s always on top of my truck maintenance. More

by mkgo44
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
Feb 01, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 28, 2024

Excellent customer service , good communication calling when vehicle is ready for pick up , thank you More

by Maria E Castanon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Jan 30, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 27, 2024

Very well treated by service representative. Kept informed on status of my vehicle. Answered all my questions. More

by Samuel Montana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
Jan 30, 2024 -

Shamaley Ford responded

Thank you for the kind words Samuel! We are very happy to hear that we were able to provide you with an enjoyable experience!

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