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Shamaley Ford - Service Center

El Paso, TX

4.8
759 Reviews

760 Reviews of Shamaley Ford - Service Center

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December 03, 2023

I have had many dealings with this dealership over the years, and I have always been satisfied with the results. More

by DMERRI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 05, 2023 -

Shamaley Ford responded

It's wonderful to hear that Shamaley Ford has consistently provided you with satisfying experiences over the years. Building that kind of trust and reliability with a dealership speaks volumes about our service quality and commitment to customer satisfaction. Thank you for your business!

November 28, 2023

Very helpful very polite people changed oil on my vehicle did all the inspections needed very satisfied with dealership More

by dreamer320ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 30, 2023 -

Shamaley Ford responded

It's wonderful to hear that your experience at Shamaley Ford was so positive! Having helpful and polite staff who take care of all the necessary inspections and maintenance can truly make a dealership stand out. Thank you for your business and kind words!

November 25, 2023

I love Shamaley because of the great service a very expedient personal and show very professional from the time I arrived till they notified me that the car was ready, thank you. More

by Fords is great
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe mena and company
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Nov 29, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience at Shamaley Ford! Efficient and professional service from arrival to the notification of your car being ready indicates a high level of dedication and professionalism from the team. Thank you for your business!

November 24, 2023

Great service and friendly people, the service advisor really knows his job and their team ia great. More

by 915vico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carrillo
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Nov 24, 2023 -

915vico responded

Great service and friendly people, the service advisor really knows his job and their team ia great.

November 23, 2023

Very convenient location, Excellent service I will always recommend this place to anyone Thanks to all More

by Castor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 28, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The service department is amazing. Especially the representative Aaron, very responsive and respectful with your time More

by Ngiesbrecht19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Nov 28, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an amazing experience and that Aaron provided responsive and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Good work goof job this guy alexis hes very professional and he explained all very good More

by Adalberto Urbina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 23, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Javier in service was excellent, we had a small misunderstanding of what I needed. But he went above and beyond to help me More

by Roman.robles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier eduardo
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Nov 21, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an excellent experience and that Javier went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Service department was great in giving my Explorer the best attention it needed Thank you Aaron my service advisor More

by patrodriguez1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Nov 21, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, g More

by Thelma and Ashley Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry and Joe Mena
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Nov 18, 2023 -

Thelma and Ashley Ortiz responded

Nov 17, 2023 Thelma and Ashley Ortiz Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !

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