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Shamaley Ford - Service Center
El Paso, TX
749 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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749 Reviews of Shamaley Ford - Service Center
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September 10, 2023
Customer service was great. The only problem I have a part that is missing for my safety. The module will not be in till further notice they can give me a date so I don’t when i The only problem I have a part that is missing for my safety. The module will not be in till further notice they can give me a date so I don’t when it will be month two months, three months, that is poor service on Ford More
by filbert Candelaria
Employees Worked With
Marcos poras
September 06, 2023
Customer service was great. I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a s I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a smile More
by washinc04
Employees Worked With
Jerrymyles
September 06, 2023
Very professional and reaponsivle. Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer More
by alanbh
Employees Worked With
Alexis
September 02, 2023
Customer service was not great. No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me to pick up. I called several times for updates and finally picked up at 6pm!!!! Horrible. 11 hours for service!! Test drove a car, horrible experience with ur car sales man. They don’t want to sell, shouldn’t be out there. Waited my time! I’ve been there many times and first time I walked away disappointed. Will re-think about going there with same person. Car sales man needs major people skills!!!! FYI: bought a car at Casa Ford 2 hours later. More
by Plujan77@hotmail.com
Employees Worked With
Joe Mena
August 31, 2023
Customer service is good but it takes a very very long time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It too time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It took 6 hours for an inspection and a filter change and when I go in for an oil change without an appointment takes me less time on service. More
by Pablo
Employees Worked With
Do not recall names
August 29, 2023
Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends. More
by Votta.gabriela
Employees Worked With
Jose and Luis Alatorre
