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Shamaley Ford - Service Center

El Paso, TX

4.8
747 Reviews

747 Reviews of Shamaley Ford - Service Center

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August 26, 2023

I received the most friendly service today. Alexis was professional from the beginning to end. My oil change was complete plus they repaired my tire that had a slow leak. More

by MonikaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Sep 07, 2023 -

Shamaley Ford responded

We are thrilled that Alexis provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 26, 2023

I live 215 miles from El Paso and try to do medical appointments and shopping while I am there. I was very grateful that Shamaley Ford was able to get me in and out in tome to make my appointments. T More

by G79frat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera, Sasha Martinez, and a couple of very helpful mechanics.
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Sep 10, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 26, 2023

Best place to go to have the best overall customer experience. This is my go to dealership when servicing my vehicle. Excellent customer service and always kept informed of that status of my.vehicle. More

by JAZMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Sep 10, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 25, 2023

Great service along with constant updates and real-time options. Will most definitely keep coming to this dealership. More

by a16jr17
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Aug 30, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! It was our pleasure to take care of your automotive needs. We appreciate your business and the Five-Star review!

August 24, 2023

Clean, customer service friendly, open on time, information on vehicle was given to me. Over all Great!!! More

by yolybee59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Aug 24, 2023 -

yolybee59 responded

Shamaley Ford is where I get my vehicle services! Thank you Marco!!!

Aug 24, 2023 -

yolybee59 responded

GREAT employee Marco kept me informed 👍!!! Keep up the Good work Marco!°

August 24, 2023

Excellent customer service. Andres, my advisor has great customer service and guides me through the process and explained everything to me well. More

by Jay45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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August 23, 2023

Mr. Alexis was super professional and friendly. Kept in touch with me through out the whole service on my vehicle. More

by gui_cho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 04, 2023 -

Shamaley Ford responded

We are thrilled that Alexis provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 18, 2023

Marco provides great customer service the times that I bring my vehicle in for any type of service. More

by Jufernan01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Aug 30, 2023 -

Shamaley Ford responded

Thank you for acknowledging Marco! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

Aug 30, 2023 -

Jufernan01 responded

If there were 10’s I would give Marco that score. It’s well deserved!

August 18, 2023

Marco was helpful from start to finish. Kept me informed all along the process in fixing my car More

by ricardoprangner2271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Sep 01, 2023 -

Shamaley Ford responded

Thank you for your kind words for Marco! We are excited to hear that he was able to provide you with an enjoyable experience!

August 18, 2023

Good service, tech was helpful. . I would see him again. Car wash was a nice touch for service. More

by Victor Araiza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Excellent
Report | Print
Aug 26, 2023 -

Shamaley Ford responded

We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!

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