Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Shamaley Ford - Service Center
El Paso, TX
753 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
753 Reviews of Shamaley Ford - Service Center
Sort by
August 05, 2023
Service Department was fast and professional. Took my truck in, told them the problem, and was on my way a couple of hours later. I highly recommend Shamalley’s Service Department. I drive over 6 Took my truck in, told them the problem, and was on my way a couple of hours later. I highly recommend Shamalley’s Service Department. I drive over 60 miles one way just to bring my f150 when I need it serviced. More
by JR
Employees Worked With
Tom Doran
August 03, 2023
Brought my truck in for service. Andres took care of me. He kept in contact and updated me during the visit. He got the truck in and out faster than expected. He was courteous and pr Andres took care of me. He kept in contact and updated me during the visit. He got the truck in and out faster than expected. He was courteous and professional. Thanks! More
by K.C.
Employees Worked With
Andres
July 31, 2023
Great job to the staff at Shamaley , but most important Jose for getting me out in an hour, after completing the works and replacing my air filters. Jose for getting me out in an hour, after completing the works and replacing my air filters. More
by Fgvillescas
Employees Worked With
Jose Pablo Vall, service advisor
July 28, 2023
Quick service, repairs completed well under quoted amount of time, was willing to discuss possible causes of malfunction prior to diagnosis, text communication was helpful, washed vehicle prior to return. of time, was willing to discuss possible causes of malfunction prior to diagnosis, text communication was helpful, washed vehicle prior to return. More
by schinder
Employees Worked With
Cali, Daniel
July 27, 2023
Had a sensor replaced, a 3 hour job took them 8 days , left me without transportation and no loaner to boot. Had medical appt that couldn’t be changed. But dealership did not care, I had this V part repl left me without transportation and no loaner to boot. Had medical appt that couldn’t be changed. But dealership did not care, I had this V part replaced once when it was recalled, I took it to a dealership in KY an was in an out in 2 1/2 hours, did not have to leave my car there for days. Definitely won’t be going here again. More
by Pete
Employees Worked With
Arron
