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Shamaley Ford - Service Center

El Paso, TX

4.8
755 Reviews

755 Reviews of Shamaley Ford - Service Center

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July 11, 2023

Dealership provides excellent service, very pleased as a customer. Friendly and helpful staff, excellent location. More

by Sebas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles & Miguel Casillas
Jul 25, 2023 -

Shamaley Ford responded

Thank you for your kind words for our staff, we appreciate it!

July 11, 2023

Alexis Holguin was great! He came to greet me and check me in within minutes of my arrival. He answered all my questions without me feeling rushed. He made sure that he and More

by dmharris1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Aug 09, 2023 -

Shamaley Ford responded

Thank you so much for your kind words! We are thrilled to hear that you are pleased with the service provided by Alexis Holguin and our service staff and it will always be our pleasure to service your vehicle. Know that we value your patronage and thank you for your Five-Star review. Shamaley Ford will look forward to providing you with exceptional service in the future.

July 10, 2023

Great service and attention to my needs special thanks to Audrey Herrera, she will be a great asset to your company. More

by henry.delarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
Aug 03, 2023 -

Shamaley Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 08, 2023

JERRY E. Is the best advisor at Shamaley! Recommend to go see him for anything you need. More

by mon3que915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry E
Jul 28, 2023 -

Shamaley Ford responded

We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.

Jul 28, 2023 -

mon3que915 responded

:)

July 07, 2023

Scheduled my first maintenance service and had a good experience. I was informed on additional services that need attention the video of the inspection was good for the customer to see what is being chec More

by BroncoBlue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Herrera
Aug 03, 2023 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 07, 2023

Service department is slow no one will help you once arrival’s poor service waiting ? More

by Edgar.alomari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
July 06, 2023

Quick fast service from beginning to finish, handled everything with out a problem, thank you More

by aohara2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry and Miguel
Jul 25, 2023 -

Shamaley Ford responded

We are thrilled that you had a pleasant service visit!

July 04, 2023

I scheduled my Ford maintenance online it was fast and easy. Our service advisor was friendly, kind and professional. Thank you Shamaley Ford for your excellent service commitment. More

by seek845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Gahan
Aug 03, 2023 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 03, 2023

Very professional and took immediate car of my vehicle with no appointment for a service. Ensured there were no recalls and complied with my request of certain additional items I wanted checked. More

by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Antonio P.
Aug 03, 2023 -

Shamaley Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 03, 2023

Shamaley ford services was fast and on point. they didn't sale me anything that I didn't need. My service advisor was a true professional at her job. More

by bigherb.ha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
Aug 03, 2023 -

Shamaley Ford responded

At Shamaley Ford, we are very pleased to hear that our service team was able to provide you with an enjoyable service experience. Thank you for your Five Star review and we look forward to the opportunity to assist you again in the future!

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