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Shamaley Ford - Service Center
El Paso, TX
718 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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718 Reviews of Shamaley Ford - Service Center
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August 21, 2021
Had an apt for service. Told its a 3 hr wait because they got inundated with apts. If you cant handle the apts change the number of apts available got inundated with apts. If you cant handle the apts change the number of apts available More
by Tthurston2248
Employees Worked With
Dont know
March 12, 2021
Rude service advisors that are not knowledgeable enough to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet to quote correct pricing or detailed enough to do what you request. When confronting these "advisors" expect sharp and snarky replies with added pet names like "boss" to add finishing touches on their masterpiece of poor customer service. More
by 20' Escape Owner
Employees Worked With
Jeremy
February 17, 2021
Amazing service performed by Javier, had my vehicle in and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10 More
by Hector
Employees Worked With
Javier Ramirez
August 03, 2020
Hoy 3 de August fui a tatar de que le hicieran el servicio de cambio de aceite, pero eran las 8:00am y nadie querian a atender. Solo estaba una mujer atendiendo y estaba molesta porque habian muchos servicio de cambio de aceite, pero eran las 8:00am y nadie querian a atender. Solo estaba una mujer atendiendo y estaba molesta porque habian muchos carros esperando ser atendidos pero nadie salia a ver que necesitavamos solo ella y me pidio que entrara a hablar con alguien adentro y yo opte mejor por retirarme. Pesimo servicio pero eso si mandame y mandeme mensajes que mi carro ya necesita servicio y voy no quieren atender. Si no quieren trabajar o no les gusta su trabajo que estan haciendo ahi. Pesimo customer service More
by Julio Sosa
Employees Worked With
Jeremy or Raul garcia
July 24, 2020
On July 23rd at approximately 4:30pm Raul Garcia from service department is the most rude individual who treats customers very disrespectful terrible service he!! service department is the most rude individual who treats customers very disrespectful terrible service he!! More
by hntchavez822
Employees Worked With
Raul Garcia
June 30, 2020
I would Like to Thank Esther she approached me while in my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was my Truck she was very polite and smiling !! Her name should have been named giggles!! In 3 hours my truck was service which wasn’t bad knowing I was like the 15 vehicle in Line an not to mention that Esther walk me to the waiting room an also let me know that they even had a theater if I wanted to see a movie an also offered me hot an cold beverages I would say she went over an beyond to let me know where everything was at including restrooms an didn’t rush thru everything!! An also said if I needed anything just txt her !! Thank you Esther for the wonderful experience again!! More
by Ángel
Employees Worked With
Esther
June 28, 2020
Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though... More
by Blue ford
Employees Worked With
Service advisors...
June 23, 2020
I had an Excellent technical service with some recalls to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! to my Explorer and basic maintenance service. Pauline from customer service was in contact with us all time. Thanks Shamaley!! More
by diazaguilas
Employees Worked With
Paulina
