Shamaley Ford - Service Center

Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly before, really bad service wouldn’t answer my calls More

Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them again. More

Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More

Pauline Gonzales did an exceptional job throughout my pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will s pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will start to take my vehicles back again for all services Highly recommend! Hands down to Shamaley Ford and P. Gonzales! Level of service is fantastic. Keep up the good work! More

Deceptive advertising I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two F I took my vehicle in for an oil change based on a special deal coupon Shamaley Ford has advertised on their service page (expires 12/31). I have two Ford vehicles that I bought at Shamaley and have always been serviced by Shamaley. My other vehicle is a Toyota. I took this vehicle in for service and the representative told me that they would only honor their coupon if my vehicle was a Ford. This appears deceptive as I could not find anywhere on the coupon, or the service page, where it says they will only service Ford vehicles. I was also kept waiting and felt ignored as I stood in the service bay waiting for a service rep to tell me they would not honor their advertised service specials (there were no other vehicles waiting). Many of my family members and I have been loyal customers of Shamaley Ford for many years. I agree with other customers' recent reviews, Shamaley Ford's service department is not what it used to be. More

By far the worst service ever if they weren't the closest dealer to me I would never come. The staff are rude nobody care that your standing around waiting. dealer to me I would never come. The staff are rude nobody care that your standing around waiting. More

I felt comfortable because I was attended in Spanish It was a really good service and the people was really kind, the experience that I had was comfortable and I was attend in Spanish wish is a really go It was a really good service and the people was really kind, the experience that I had was comfortable and I was attend in Spanish wish is a really good point for me More

Worst service and really bad attitude by service managers. Took vehicle in for warranty work and at first they refused to work on it, after a couple days of my car just sitting there I went in to see what was Took vehicle in for warranty work and at first they refused to work on it, after a couple days of my car just sitting there I went in to see what was going on and the car had scratches and dings on the bumpers and on the doors and behind the driver side door, Service was horrible damaged my car and refused to fix. More

Service Advisor Great job, great costumer service . I would definitely go back and ask for Adria to be my service advisor. Took her time to explain every question I h Great job, great costumer service . I would definitely go back and ask for Adria to be my service advisor. Took her time to explain every question I had . More

Worst Vehicle Experience I've Had Absolutely terrible experience. Will never go here again, and after the treatment I received will likely not purchase a Ford again. They treat militar Absolutely terrible experience. Will never go here again, and after the treatment I received will likely not purchase a Ford again. They treat military members terribly. Took my vehicle in for damage due to an improper tow and was treated poorly from the beginning. The service advisor and service manager were extraordinarily rude to both my wife and me when we would call asking for our vehicle. They lied about when we approved the fix to take place. To put this in perspective, they took 46 days to fix my differential and stuck us with all but 10 days of the over $1000 rental car. Then, they came to an unfounded assumption that was disproven by a third party investigator hired by my insurance that a worn out bearing on the ($1000) driveshaft was related, so they wouldn't process that under my original new car warranty. I was promised a call back by the main service manager, but (unsurprisingly) didn't get one). I'm now deployed with the Army and trying to process all of this from a distance and have received no help or response. I have filed a complaint with the BBB, and am also in the process of contesting this with Ford Motor Company, but I would not recommend anyone use this dealership to service their Ford. If this review is still up, it means that Shamaley or Ford has not taken care of the issue. More