Shamaley Ford - Service Center

Horrible Service Horrible Horrible service....When its money they are all over you but now that my Truck is in the shop and has been for 4 days i cant get no answer o Horrible Horrible service....When its money they are all over you but now that my Truck is in the shop and has been for 4 days i cant get no answer or no one to call back...I totally understand they are busy or short handed but it takes 5 min to put A scanner to find whats wrong with it... well it took me less than 5 min to find out ...... Powertrain Control Monitor Module (PCMM) and other control modules on the vehicle are not communicating with each other. The circuit most often used to communicate with is known as Controller Area Network bus communications, or simply put, CAN bus.... Im out a truck with no way to get to work in Carlsbad because they cant give me a RENTAL until they Diagnose whats wrong with it...So now I have to pay for my rental and lose time from work Because the $67,000 truck cant be looked at just yet...I will never deal with Shamley again....Their goal is just money not customer service...Shame on them More

Great job by Jesus Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcor Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcorn and juice More

Service for a recall on my vehicle. I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it w I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it was. The dealership told me that the towing was at my expense and my responsibilty as well as any other costs involved becuase of the incident. I had to borrow a car so I could go back home to Arizona and come back once the vehicle was ready. It took 1 week and a half to get the issue resolved. Overall my view of this dealerahip and Ford is just complete diassapointment. I am never recommending Ford vehicles or purchasing any new Ford vehciles as it seems that the quality has worsen over the years. More

It's good. I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next service is due. The work done this time wasn't completed. I'm not happy with that. I'm starting to wonder if they are cutting corners. More

Oil change I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a g I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a great experience at the service department at Ford. More

Great experience at Shamaleys Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. More

Excellent experience Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I f Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I feel safe driving my vehicle now. Thank you More

Service experience I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. I gave the rating I gave because I was able to work with Jerry Esmele over the phone. He kept me up to date on everything going on. More

Horrible lack of communication during my exceptionally long My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival that it could take up to one and a half to two hours before they could diagnose the problem. Jesse advised me that most likely my vehicle would need to have the window regulator replaced. I informed Jesse that because I needed my truck for work, I would wait for it in the lobby. After two hours had passed, I went to check with Jesse at which time he informed that they were looking into the problem. During my wait, I received a text msg from Almendra Maese, service administer, advising me that if I would like an update I could text her. So after 4 hours of not hearing anything from anyone I sent Almendra a text asking for an update. One half hour later she replied that she would check with Jesse and get back. After not hearing anything for half an hour, I texted Almendra again looking for an update. She then advised me that Jesse would soon come out to see me. When Jesse appeared he could not tell me how much longer it was going to take. Instead, he re-assured me that the window regulator would need replacement and he would look into it. My vehicle was finally turned over to me at 4pm along with shocking bill for over $400. In retrospect, Shamaley Ford did a horrible job keeping me informed of the progress on repairing my vehicle and advising me on what charges to expect. No amount of fancy advertising will ever get me to return for any reason. I regret not having read some of the negative reviews prior to my decision to bring my vehicle in for repair, or I would have most likely decided to take it elsewhere. More

Routine Maintenance Service Advisor ( Alissa) was excellent !!!! She gave me good recommendations and also gave me special savings on most of my today’s services the tech Service Advisor ( Alissa) was excellent !!!! She gave me good recommendations and also gave me special savings on most of my today’s services the technicians needs to clean up all grease off doors,seats, and other interior or exterior objects they touch!!!! Very upsetting to get your vehicle back with grease on the interior and exterior of vehicle please wipe clean before returning my vehicle!!! I spent a lot of money in maintenance and keeping my vehicle clean so be courteous enough and return it to me the same way. Thanks More