Shamaley Ford - Service Center

If you need service at Shamley Ford, go to Alissa Alderman When my 2003 Ford Excursion broke down, I was in a pretty tight spot, being in a different city at a foreign dealership. I have to say the service man When my 2003 Ford Excursion broke down, I was in a pretty tight spot, being in a different city at a foreign dealership. I have to say the service manager was condescending and other reps were not helpful at all. However, I was fortunate to get Alissa. She went above and beyond to get my vehicle looked at and fully repaired, all while ensuring the warranty company held up their end. She kept me informed of everything that occurred during the process from start to finish. She is the only reason this review is 4 stars. More

Great Customer Service My family and I are Ford car owners. A friend suggested I try Shamaley Ford. My experience with them was so great that I purchased two out of my five My family and I are Ford car owners. A friend suggested I try Shamaley Ford. My experience with them was so great that I purchased two out of my five Ford cars with them. I will continue to use them!! Their service department is friendly and also informs you of the time frame and cost prior to servicing your car. As you know not a lot of dealerships you give you that type of service. I highly recommend using Shamaley Ford! More

Over the top customers service. I came in today due to I needed a oil change, it's my first time using the dealership service for such task, however you provided great services, I I came in today due to I needed a oil change, it's my first time using the dealership service for such task, however you provided great services, I didn't schedule any appointment but the time it took for servising my 2013 Fuision was great. More

Good job Jerry Jerry was very informative and kept me on the loop about all the services I had done. Would definitely recommend jerry and the staff was very nice as Jerry was very informative and kept me on the loop about all the services I had done. Would definitely recommend jerry and the staff was very nice as well too More

Service The service and customer service is great Manny Hernandez is pleasant employee. The lady at the register was very helpful and courteous made the trans The service and customer service is great Manny Hernandez is pleasant employee. The lady at the register was very helpful and courteous made the transaction quick and easy More

Transmission Problems Mr Jeromy Booker made my week journey with my car a very comfortable experience. Keept me updated by text on the progress of fixing my car. It too Mr Jeromy Booker made my week journey with my car a very comfortable experience. Keept me updated by text on the progress of fixing my car. It took a while for the mechanics to finally diagnose the issue since they had several cars ahead of mine about 4 days to hear what the diagnoses was (that was a little frustrating). But after that Jeromy began his paperwork on a rental and getting the car fixed. More

Great Johnny was excellent. The fact they have texting as an option as a form of communication saves the hassel of playing phone tag. I am definitely going Johnny was excellent. The fact they have texting as an option as a form of communication saves the hassel of playing phone tag. I am definitely going back the next time I need my car serviced More

Oil changev I would not recommend the dealership because of the sale mans they are the worst and the people from finance but my visit was to do oil change and the I would not recommend the dealership because of the sale mans they are the worst and the people from finance but my visit was to do oil change and the people from the service department were really helpful the person that helped me was jesse he was great great customer service skill very helpful More

Jermey Service Agent Jermey is a fantastic service agent for Casa Ford. Jermey showed compassion and understanding for the issues I was presenting with my vehicle. Outstan Jermey is a fantastic service agent for Casa Ford. Jermey showed compassion and understanding for the issues I was presenting with my vehicle. Outstanding employee! More

Great service Went for an oil change. Service advisor Manny Saenz was friendly and professional. Was an in and out in less than 1 hour. Popcorn was delicious. Went for an oil change. Service advisor Manny Saenz was friendly and professional. Was an in and out in less than 1 hour. Popcorn was delicious. More