Shea Buick GMC - Service Center

My original appt was with the Chevrolet Service building. They had to change me to GMC for scheduling issues. Every time I go to the gmc building, it’s always a longer wait and a worse experience. Over an ho They had to change me to GMC for scheduling issues. Every time I go to the gmc building, it’s always a longer wait and a worse experience. Over an hour for a scheduled oil change is insane. If I get switched to GMC next time, I’ll probably just go to my other local Chevy dealer and try it. I’d stay away from the GMC building. More

The dealership always goes above and beyond when it comes to the care of mine and my family's vehicles! I can trust that there are great skilled mechanics, knowledgeable advisors and wonderful cashiers to ma to the care of mine and my family's vehicles! I can trust that there are great skilled mechanics, knowledgeable advisors and wonderful cashiers to make things run smooth! My car was running slow on my oil change, but the managers made sure my car was well taken care of and got out in a timely manner! Thank you Shea! More

Everyone was professional & friendly. It only took 35 minutes for an oil change & tire rotation. The waiting room was very comfortable & we appreciate the donuts & water. It only took 35 minutes for an oil change & tire rotation. The waiting room was very comfortable & we appreciate the donuts & water. More

I had 9am appointment at the Buick GMC service center today. The service I received today is totally unacceptable. I brought my truck in because my back driver side tire was leaking air. I knew a nail wa today. The service I received today is totally unacceptable. I brought my truck in because my back driver side tire was leaking air. I knew a nail was in tire. Fast forward; tire was not repairable and I needed a new tire. So the service representative; Adam told me they had a tire in the back and would be putting new tire on. I literally sat; waiting close to 2 hours for them to put brand new tire on truck. Representative came back and tells me the tire they brought over was not the right tire to my truck and he will have to order tire, that will be in next Tuesday. They took my tire off and had me wait almost 2 hours just to tell me they actually don’t have correct tire. This is xx. Shouldn’t they have made sure they had correct tire before telling me had tire and making me sit and wait? So I literally made a dry run that cost me a $50 bill at my doctor’s office because I was late. Shea, y’all gotta do better. I have bought 3 vehicles from y’all; plus prior services there, and never had any issues. I’m so disappointed in y’all today. Fast forward to later that day; the supervisor; Jesse Lopez reached out to me after leaving him a voicemail about what occurred . Jesse told me he would look into matter and find out what happened. He called me back after speaking with service department and Adam. Jesse was very apologetic about what occurred and made situation right. Adam was very apologetic as well. Adam was very nice to me, and I know he is not at fault for what occurred as he don’t work in the service center. Thanks Shea for being very professional and quick to address my concerns. Like I said; I’ve bought 3 vehicles from dealership and I will continue to do business with you guys. Thanks for being all about customer service, and not the dollar. You guys rock. More

Great service! Will recommend to friends and family. Thank you for all you do for me ! Will recommend to friends and family. Thank you for all you do for me ! More

Prompt courteous service from the time I arrived for my appointment for an oil change & tire rotation. Also ask that tech check for an antifreeze line leak as I had a small amt fluid drip on garage floor appointment for an oil change & tire rotation. Also ask that tech check for an antifreeze line leak as I had a small amt fluid drip on garage floor lately. All work done to my satisfaction including replacing & tightening a hose clamp which took care of my fluid leak. More

Has a scheduled oil change and rotation on our Chevy High Country. Excellent service and quick turnaround. Country. Excellent service and quick turnaround. More

Shea GMC service is the Best! ! Both Howard Shelton and Jesse Lopez always provide the best service experience and have exceeded my expectations time and time again. ! Both Howard Shelton and Jesse Lopez always provide the best service experience and have exceeded my expectations time and time again. More

Always on time, manages my expectations well "You will have your car ready within ____ minutes/hours," and calls me if they do not deliver that promise. Mike Wilson is wonderful - highly performing employ have your car ready within ____ minutes/hours," and calls me if they do not deliver that promise. Mike Wilson is wonderful - highly performing employee. More

I have always had a good experience with this dealership and I will continue going because they make you feel welcome and the service is great and I will continue going because they make you feel welcome and the service is great More