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Sheehy Ford of Richmond
Richmond, VA
1,577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,577 reviews
August 18, 2025
Customer service is above and beyond. Very kind, patient and willing to help meet our needs. Several employees stayed over to help us accomplish our purchase. Very kind, patient and willing to help meet our needs. Several employees stayed over to help us accomplish our purchase. More
by mom2cjh
Employees Worked With
William Goin, Wes Taylor
May 09, 2025
Friendly sales staff with an EXCEPTIONAL service staff. They are courteous, professional, understanding, considerate and respectful of your circumstance. They are courteous, professional, understanding, considerate and respectful of your circumstance. More
by smaupai
Employees Worked With
Alan Lathrop in Service, Carlos Hernandez
April 11, 2025
It is all good. My sales rep, William Goin, gets my five star rating. He is personable, extremely knowledgeable, and gave me everything I asked for. I am very hap My sales rep, William Goin, gets my five star rating. He is personable, extremely knowledgeable, and gave me everything I asked for. I am very happy with my Ford Escape and my experience at Sheehy. More
by Hopkinsj
Employees Worked With
Melanie, Wes, William Goin
April 03, 2025
Everyone was super friendly and helpful with purchasing a new car and answering any questions I had. Carlos was very patient and helped find me exactly what I was looking for and tried his best to get it as new car and answering any questions I had. Carlos was very patient and helped find me exactly what I was looking for and tried his best to get it as close to my budget as possible. More
by nicstephens15
Employees Worked With
Hope , Candace Sanderford, Carlos Hernandez
March 05, 2025
Friendly and knowledgeable service advisor and they got the work done on time and at the quoted price. Will definitely use the Sheehy service department again! the work done on time and at the quoted price. Will definitely use the Sheehy service department again! More
by Renn
Employees Worked With
John Morgan
February 28, 2025
I’m writing to express my dissatisfaction with my recent experience at Sheehy Ford Lincoln. When I inquired about purchasing a car, I was disappointed by the dismissive attitude of Mark Silver. He assured m experience at Sheehy Ford Lincoln. When I inquired about purchasing a car, I was disappointed by the dismissive attitude of Mark Silver. He assured me he would call back with further information, yet I never heard from him. This lack of follow-up made me feel undervalued as a potential customer. Adding to my frustration, I encountered a similar experience with a salesman named Xavier at the same dealership. Xavier appeared indifferent to my business and, despite his promise to call back, he too failed to do so. Ultimately, I ended up buying a car from Richmond Lincoln for the same price they had initially offered, simply because they followed through on their commitment. I believe Sheehy Ford Lincoln needs to focus on training their sales team to be more professional, attentive, and friendly. Customers deserve to feel respected and valued, and timely, genuine communication is a crucial part of that experience. More
by philvz
Employees Worked With
Mark Silver and Xavier
